Julcenn Lopez
Oxnard,CA
Summary
Proven ability to enhance operational efficiency and elevate customer satisfaction through collaborative work and adaptability. Strong communication and problem-solving skills, focused on driving impactful outcomes. Solid foundation in academic pursuits and extracurricular activities, bringing a professional approach to every task. Demonstrating effective team collaboration and adaptability to changing needs, excelling in time management, research, and delivering clear and concise communication.
Overview
3
3
years of professional experience
Work History
Crew Member
Kraft Vermicelli
01.2024 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Cashier
Sprouts
08.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Manager
McDonald's
06.2022 - 12.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Diploma -
Channel Islands High School
Oxnard, CaliforniaWork In Progress - Health Sciences
Oxnard College
Oxnard, California03.2025
Skills
- Customer service
- Teamwork and collaboration
- Employee Training
- Effective Communication Skills
- Task Delegation
- Positive Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Sprouts
08.2024 - 12.2024
Crew Member
Kraft Vermicelli
01.2024 - Current
Manager
McDonald's
06.2022 - 12.2023
Diploma -
Channel Islands High School
Work In Progress - Health Sciences
Oxnard College
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