JuLee Reeves

Nexidia

Qfiniti

Marx

ICUE

GPS

DMEVS

• Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in service provided.
• Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
• Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
• Analyzed root causes of recurring issues to implement preventive measures, reducing number of future complaints.
• Leveraged strong listening skills to fully understand customer perspective, enabling tailored and empathetic responses during conflict resolution.
• Change Champion Member - helping team move smoothly through changes by ensuring information is shared timely and in a way that resonates with every team member

• Exceeded required metrics
• Research and resolve member inquiries for benefits, claims and appeals
• Excellent research and organizational skills
• Liaison between members and healthcare providers
• Comfortable and capable when assisting members who are dissatisfied, taking ownership of any issue to seek resolution in a timely manner

• Contributed to department success by exceeding sales goals
• Maintained adherence to all company protocols
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Comfortable with Point of Sale procedures
• Met company required metrics for customer contact and selling. Maintained social media sites for business
• Negotiated and closed deals with minimal oversight.