Juleen Spurlock
Summary
Highly motivated individual with excellent professional work ethic and strength in providing quality customer service for individuals. Strong attention to detail and superior communication skills.
Overview
43
43
years of professional experience
Work History
Senior Correspondence Representative
Premera Blue Cross
Spokane , WA
07.2021 - Current
- Key and respond to inquiries in the different computer systems and follow up on previously handled inquiries.
- Engage with members via Live Chat feature
- Review highly complex issues to make sure all necessary information is included. Utilize various resources to research missing information; also determine whether issue should be moved to higher level and report to management as necessary.
- Work with procedure team to update and write new procedures as necessary.
- Maintain excellent customer relations with internal and external contacts.
- Set up requests for reprocessing of claims, help resolve eligibility and benefit issues, and research system errors.
- Manage the age and volume of correspondence to meet department goals with my team.
Certified Life Coach
Self Employed
09.2020 - Current
- Help clients build confidence and necessary life skills to live happy and productive lives after traumatic experiences.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Help clients to deal with realities of life and develop coping skills.
Stay At Home Mother
Allred Inc.
05.1996 - Current
- Care for the emotional, physical, and spiritual well-being to 4 fantastic children.
- care and maintain home. Duties include but are not limited to: cooking, cleaning, yardwork, bill paying, and laundry.
- help children with various assignments and projects.
Customer Service Representative
Premera Blue Cross
Spokane, WA
09.2017 - 07.2021
- Ensure superior customer experience by providing accurate and timely benefit information to providers, addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educate providers about claim information, billing, payment processing and support policies and procedures.
- Assist in the training environment to help and support in the training of new hires. Both in the classroom and on the call floor.
- Received promotion to National Accounts Team working with Microsoft and Amazon members.
- Worked on special project team to improve procedures and methods.
- Worked on special project team to reduce backlog of claims denying for OHI update.
Sales Associate / Cashier
Cost Plus World Market
Spokane, WA
11.2016 - 09.2017
- Greet customers in a timely fashion, while quickly determining their needs.
- Answer customer questions about product availability and shipment times.
- Place special merchandise orders for customers.
- Respond to all customer inquiries thoroughly and professionally.
- Process cash and credit payments rapidly and accurately.
Private Piano Teacher
self-employed
Bothell/Nine Mile Falls, WA
09.2010 - 06.2017
- Interpreted and modified music to personalize performances.
- Planned and carried out 2 recitals each year for 14+ students
Team Leader
Mothers Without Borders
American Fork, UT
09.2015 - 07.2016
- Planned and carried out 13 day humanitarian experience for team of 24 people to Zambia, Africa.
- Conducted interviews
- booked plane reservations and hotel accomodations for leisure travel.
- provided love and service to the impoverished people of Zambia, Africa.
Secretary/ Personal Assistant for Head of Cardiology
University Of Utah Hospital
Salt Lake City, UT
08.2001 - 03.2002
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
Service Missionary
Church of Jesus Christ of Latter-Day Saints
, Indiana
10.1993 - 03.1995
- Spent 18 months serving the people of Indiana in the cities of Terra Haute, South Bend, Franklin, and West Lafayette.
Education
High School Diploma -
Enterprise High School
Enterprise UT1990
1 year completed - undefined
Utah Valley University
Orem, UTCompleted 2 Semesters - undefined
Southern Utah University
Cedar City, UTCompleted 2 Semesters of on-line courses - undefined
BYU-Idaho Center
Rexburg, IDSkills
- Positive and friendly
- People-oriented
- Detail-oriented
- Exceptional time management skills
- Excellent work ethic
- Computer proficient
- Customer service-oriented
- Articulate and well-spoken
- Professional phone etiquette
- Excellent communication skills
- Strong interpersonal skills
- Microsoft Office proficiency
- Typing speed WPM 65-70
Timeline
Senior Correspondence Representative
Premera Blue Cross
07.2021 - Current
Certified Life Coach
Self Employed
09.2020 - Current
Customer Service Representative
Premera Blue Cross
09.2017 - 07.2021
Sales Associate / Cashier
Cost Plus World Market
11.2016 - 09.2017
Team Leader
Mothers Without Borders
09.2015 - 07.2016
Private Piano Teacher
self-employed
09.2010 - 06.2017
Secretary/ Personal Assistant for Head of Cardiology
University Of Utah Hospital
08.2001 - 03.2002
Stay At Home Mother
Allred Inc.
05.1996 - Current
Service Missionary
Church of Jesus Christ of Latter-Day Saints
10.1993 - 03.1995
High School Diploma -
Enterprise High School
1 year completed - undefined
Utah Valley University
Completed 2 Semesters - undefined
Southern Utah University
Completed 2 Semesters of on-line courses - undefined
BYU-Idaho Center
Similar Profiles
DARCY SCHROEDERDARCY SCHROEDER
VP, Customer Implementation & Core Operations at Premera Blue CrossVP, Customer Implementation & Core Operations at Premera Blue Cross
Sean KuheanaSean Kuheana
Case Manager at Premera Blue Cross Of WashingtonCase Manager at Premera Blue Cross Of Washington
Shirl ByrdShirl Byrd
Member Service Representative at Premera Blue Cross Of WashingtonMember Service Representative at Premera Blue Cross Of Washington
LISA RIVERA-HENSLEYLISA RIVERA-HENSLEY
Claims Associate III at Premera Blue CrossClaims Associate III at Premera Blue Cross
Nicole CurlNicole Curl
Senior Correspondence Representative at Premera Blue CrossSenior Correspondence Representative at Premera Blue Cross