Hi, I’m
Julena Smith
I
Seattle,Washington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Document Controller proficient in managing Quality operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets.
Overview
20
years of professional experience
Work History
Stacy And Witbeck Inc
Project Administrator/Document Controller in Quality Assurance
08.2019 - Current
Job overview
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Worked in collaboration with Jacobs team to develop Post Design project Needs.
- Ensured accurate record-keeping by consistently updating logs tracking document revisions and approval statuses.
Cocktail Candy Kitchen
Owner
05.2012 - 07.2018
Job overview
- Preparing candies and gourmet chocolates from self created recipes
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Execution of large orders in a timely manner
- Creating new flavors and recipes to suit client needs and occasions.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Dino's Bistro
Bartender/Cocktail Waitress
08.2004 - 07.2017
Job overview
- Purchasing and inventory management
- Creating new drink recipes and importing into Tab Wizard computer system
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Walgreens Pharmacy
Pharmacy Technician
08.2012 - 07.2014
Job overview
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Verifying information on prescriptions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Boise State University , Boise, ID
Some College (No Degree) from English
University Overview
- 5 Years in Construction Quality and Document Control
- Over 15 years bartending skills
- Two years of experience working in pharmacy settings
- Washington State Certifications: Bloodborn Pathogens, CPR, First Aid
Everest College, Renton, WA
Pharmacy Technician Diploma/Certification
06.2012
Skills
- Documentation Management
- Project Reporting
- Compliance Management
- Scheduling and Planning
- Scope Management
- Attention to Detail
- Effective Communication
- Self Control and Integrity
Professional References
- Rob Berube, CQMP, Stacy and Witbeck, 801-807-8914
- Suzanne Halper, Business Manager at Dino’s Bistro, 425-503-7080
- Nhat Le, Pharmacy Manager, 206-697-6487
Timeline
Project Administrator/Document Controller in Quality Assurance
Stacy And Witbeck Inc
08.2019 - Current
Pharmacy Technician
Walgreens Pharmacy
08.2012 - 07.2014
Owner
Cocktail Candy Kitchen
05.2012 - 07.2018
Bartender/Cocktail Waitress
Dino's Bistro
08.2004 - 07.2017
Boise State University
Some College (No Degree) from English
Everest College
Pharmacy Technician Diploma/Certification
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