Julena Villafane
Wilmington,DE
Summary
Efficient Document Processor with practical experience in managing, organizing and processing high volumes of business documents. Strengths lie in exceptional multitasking abilities, precision, and strong organizational skills. Demonstrated positive impact on workflow efficiency in previous roles through streamlined document systems and improved data accuracy.
Overview
10
10
years of professional experience
Work History
Public Sector
Citibank (Citi)
Wilmington, DE
03.2015 - Current
- Organizing paper and electronic files, and using classification systems
- Scanning and photocopying physical documents, and images
- Storing and retrieving documents, and transferring paper records to automated systems
- Labeling and maintaining files, and discarding obsolete records
- Analyzing the efficiency of communication processes
- Preparing documents for conversion to electronic formats for archiving and long-term retention.
Remote Insurance Customer Service
Lowe's Home Centers, LLC
Bear, DE
11.2022 - 11.2023
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Maintained accurate records of customer interactions and transactions.
- Researched relevant policy information to answer customer questions.
Education
accounting -
Alexis I. DuPont high school
Wilmington, DE08.2015
Skills
- Communication skills
- Cash Handling
- Problem Resolution
- Filing
- Customer Service
- Team Management
- Time Management
- Government relations
- Self Motivation
- Interpersonal Skills
- Problem-Solving
- Attention to Detail
- Active Listening
Timeline
Remote Insurance Customer Service
Lowe's Home Centers, LLC
11.2022 - 11.2023
Public Sector
Citibank (Citi)
03.2015 - Current
accounting -
Alexis I. DuPont high school
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