Julene Anderson

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.

Assisted patients with grooming bathing feeding, etc.

Assisted with Dr visits in and outside facility.

Take vitals daily and keep logged

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.