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Overview
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Julene Teixeira

Julene Teixeira

Director Of Operations, Sales + Credit
Holliston,MA

Summary

Versatile Operation Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in system integrations and portals. Visionary individual with more than15 years of experience working in Operations for NIC+ZOE. Highly communicative and experienced in overseeing company operations, systems, logistics, planning as well as distribution. Strengths in strategic planning, efficiency and team building. Wealth of knowledge in e-commerce and Marketplace areas.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Director of Operations - Sales + Credit

NIC+ZOE
Natick, United States
01.2017 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines. Increasing department productivity by 20%.
  • Monitored department workflow and administrative processes to keep operations running smoothly.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised daily operations of multi-million dollar Sales operation.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Served instrumental role in organizational transformation and implementation and participated in successful large-scale corporate restructurings.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Senior Manager , Sales Operation

NIC+ZOE
Natick, MA
01.2013 - 01.2017
  • Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
  • Standardized and reduced email communications between employees by formulating and implementing field communication processes.
  • Determined priorities and set policies for Customer Service, Account Receivable and Operations.
  • Updated system information, making appropriate changes to documentation.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives Increasing company sales by10%.
  • Supervised and directed teams to keep projects on track and tasks prioritized.
  • Evaluated hiring, firing and promotions requests.

Accounts Receivable + Credit Manager

NIC+ZOE
Natick, MA
01.2011 - 01.2013
  • Reconciled daily AR ledger and verified proper posting.
  • Verified discrepancies and resolved clients' billing issues
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Prepared bills receivable, invoices and bank deposits.
  • Completed daily process adjustments to maintain accuracy.
  • Updated aging reports based on daily audits.
  • Posted revenues by verifying and entering transactions from lock box and local deposits.
  • Processed incoming payments in accordance with established financial policies.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Resolved escalated customer issues and boosted retention rates by 95%.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.

Education

Bachelor of Science - Engineering

Massachusetts Institute of Technology
Cambridge, MA
09.1984 - 05.1988

Skills

Strategic planning and execution

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Work Availability

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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Director of Operations - Sales + Credit

NIC+ZOE
01.2017 - Current

Senior Manager , Sales Operation

NIC+ZOE
01.2013 - 01.2017

Accounts Receivable + Credit Manager

NIC+ZOE
01.2011 - 01.2013

Bachelor of Science - Engineering

Massachusetts Institute of Technology
09.1984 - 05.1988

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Julene TeixeiraDirector Of Operations, Sales + Credit