JULEONNA CHANDLER
Stafford,VA
Summary
As a Senior Director, I have versatile experience in building and managing high-performing teams. I am skilled in customer and vendor relationship management, with a proven track record of managing operational costs and decreasing overhead. I have a knack for leading and managing product and process development and optimization, requirements analysis and product management. I am skilled at collaborating with cross-functional teams, stakeholders, and clients to deliver successful outcomes and achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Director, Operations
The College Board
Reston, VA
01.2019 - Current
- Supervised the piloting and operational implementation of the digital SAT Suite of Assessments for students and professionals
- Managed a team of 5 project managers in designing and implementing the readiness strategy for students and staff. Oversaw a project team of cross-functional contributors to build and implement tools and processes for market launch.
- Collaborate with internal and external stakeholders to establish and maintain operational excellence, customer satisfaction, and continuous improvement.
- Collaborate with product teams, IT, and other stakeholders to align product and customer requirements with business strategy and value drivers. Manage the backlog and requirements for the educator training system as the Product Owner. Develop and implement innovative solutions to enhance understanding and usability of a new student assessment delivery application and educator administration application
- Lead the transition to computer-based testing for several large-scale assessment programs
- Work with technology teams to evaluate and transition to a new learning management platform that meets user needs and expectations
- Oversees product roadmap development and communication with internal and external stakeholders
- Report on product performance and ensure high-reliability standards
- Lead the product management life cycle and development of product documentation
- Establish and maintain strong relationships with key partners, vendors, and administrators in the education sector
- Create and foster a culture of quality, collaboration, and innovation among my staff.
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Provided guidance on best practices in project management to ensure successful outcomes.
- Coordinated with stakeholders across multiple departments to develop innovative strategies for problem solving.
- Assessed current organizational systems and infrastructure, recommending changes as needed.
- Analyzed financial performance metrics and identified areas for improvement.
- Lead cross-functional teams in developing creative solutions to challenging problems.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
- Recruited top talent from various sources in order to meet staffing requirements.
- Orchestrated strategic business plans and oversaw execution by streamlining customer support calls and enhancing customer experiences.
- Reduced outsourced vendor costs through operational cost reduction initiatives.
Director SAT School Day Implementation Management
The College Board
Reston, VA
01.2015 - 01.2019
- Provided end-to-end management of the operational workstreams responsible for planning, execution and evaluation of the SAT School Day program in various districts and states.
- Managed a team of 4 implementation managers who oversaw contractual requirements and implementation for schools and educators participating in state accountability testing.
- Monitored and analyzed data and feedback to identify areas of improvement and best practices for educators based on mis-administered exams and irregularities reported.
- Developed training courses and resources for school staff.
- Collaborated with senior leadership to set long-term objectives for insourcing vendor work and reducing operational costs.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in department and team operational performance metrics.
Associate Director, Registration Operations
The College Board
Reston, VA
01.2012 - 01.2015
- Oversaw the end-to-end registration and test administration processes for the SAT School Day program.
- Managed operational evangelism of test administration policies to educators.
- Collaborated across teams to ensure a seamless experience for educators and students.
- Oversaw day-to-day operations of the organization including personnel management, program development and implementation.
- Identified opportunities for improvement in processes, procedures, systems and services.
- Analyzed data collected from various sources in order to identify trends or areas requiring further investigation or action. Created reports and analyzed data to improve operational efficiency and customer satisfaction.
System Requirements Analyst II
The College Board
Reston, VA
01.2007 - 01.2012
- Analyzed, documented and validated the functional and non-functional requirements of complex software systems
- Worked closely with stakeholders, developers, testers and other analysts to ensure that the systems met the needs and expectations of the users and the business
- Performed feasibility studies, gap analysis, risk assessment and impact analysis of proposed changes to the system
- Used various tools and techniques such as interviews, surveys, workshops, prototyping, modeling, diagrams and specifications to elicit and communicate the requirements effectively.
- Analyzed customer requirements and translated them into software specifications.
- Developed user stories, use cases, workflow diagrams, and other artifacts for documenting requirements.
- Conducted interviews with stakeholders to gather information about their expectations of the system's functionality.
- Assisted in developing test plans based on functional requirements and user stories.
Education
Graduate Certificate - Business Analysis
ESI/The George Washington University
Arlington, VA01.2012
MBA - Project Management Concentration
Strayer University
Washington, DC01.2011
MS - Exercise Science
Bloomsburg University
Bloomsburg, PA01.2002
Skills
- Leadership and Management - Lead a team of 5 project managers to transform 5 paper tests to digital assessments across 1,800 test centers domestically and internationally, and 20k schools across the US
- Communication - Author and contribute to instructional and technical content for training course and manuals, marketing campaigns, and webinars Communicate progress and status of deliverables with executive leaders and various stakeholders
- Strategic Decision-Making - Analyzed customer behavior against performance drivers to determine effectiveness of outreach strategy Developed
- Policy Implementation - Lead a team in defining creative solutions to implement test administration policy for students and educators
Certification
- Aha! Product Management Professional Certification, 2023
- Lean Six Sigma White Belt Certification, 2020
- Project Management Essentials Certified, 2020
Affiliations
- Girl Scout Brownie Leader, Troop 1233
Accomplishments
- Women's Impact Network Award Recipient, 2021
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Director, Operations
The College Board
01.2019 - Current
Director SAT School Day Implementation Management
The College Board
01.2015 - 01.2019
Associate Director, Registration Operations
The College Board
01.2012 - 01.2015
System Requirements Analyst II
The College Board
01.2007 - 01.2012
Graduate Certificate - Business Analysis
ESI/The George Washington University
MBA - Project Management Concentration
Strayer University
MS - Exercise Science
Bloomsburg University