Jules Aver
Pahrump
Summary
Dynamic owner/operator at SunWillow Pet Company, adept in operations management and customer service. Enhanced efficiency through strategic process development and staff training, achieving significant improvements in client satisfaction. Proven ability to manage inventory effectively while fostering strong supplier relationships, ensuring optimal stock levels and cost management.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Successful Owner/Operator with expertise in Pet Grooming industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
22
22
years of professional experience
Work History
Owner/Operator
SunWillow Pet Company
04.2003 - 09.2025
- Developed operational processes to enhance efficiency in daily business activities.
- Managed inventory control systems to ensure optimal stock levels and reduce waste.
- Trained staff on safety protocols and standard operating procedures for improved compliance.
- Implemented customer service strategies to enhance client satisfaction and retention.
- Oversaw scheduling and logistics to streamline workflow and resource allocation.
- Utilized point-of-sale systems for accurate transaction processing and reporting.
- Established vendor relationships to improve supply chain effectiveness and reliability.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Education
High School Diploma -
Fontana High School
Fontana, CASkills
- Operations management
- Hiring
- Business planning
- Staff training and development
- Personnel managementb
- Recruiting and hiring
- Cost management
- Cashflow management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
Timeline
Owner/Operator
SunWillow Pet Company
04.2003 - 09.2025
High School Diploma -
Fontana High School
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