Jules Bandino

• Collaborate with coworkers and management to achieve store objectives, with strong interpersonal and communication skills, in turn leading to smoother day-to-day operations by 5%.
• Operate cash registers to process a variety of transaction types, including cash, credit, and digital payments, with 100% accuracy.
• Resolve customer questions and concerns promptly and professionally by listening, then providing clear, effective solutions, helping at least 5 per shift.
• Process clothes to be put on the sales floor: unbox, hang, tag, sensor, and sort. Personal speed of 3 boxes an hour.
• Cultivate an up-to-date knowledge of current inventory and featured items by regularly reviewing stock levels, promotions, new arrivals, and seasonal items, while staying informed about product details through daily briefings and inventory reports.
• Utilizing organizational skills to keep fitting rooms clean and organized by department and garment type, then distributing to the proper place on the sales floor. Personal speed of 4 racks an hour.

• Offered exceptional support to both internal and external customers by addressing and resolving escalated issues in a timely and efficient manner, handled 20 escalations per month, ensuring resolution within 24 hours.
• Provided customer service training to new and existing employees, helping a dozen coworkers.
• Handled a large volume of calls, both inbound and outbound, as well as chats and emails in a timely manner, handling 15 emails or 5 phone calls an hour.
• Managed and supported all aspects of the customer's needs regarding general inquiries, reservations, transit updates, discrepancies, lost and found, etc. Responded to an average of 60 customer requests per day.

• Greet guests with a smile; responsible for welcoming all guests.

• Promote a fun and positive work environment through collaborative teamwork.

• Communicate effectively with cooks and managers.

• Knowledgeable of all menu items to make meal suggestions & answer questions.

• Verify each guest order for accuracy, manage "to-go" orders, process POS transactions and follow cash handling procedures.

• Visit tables after food delivery to ensure guests have everything they need and that their experience has been enjoyable.

• Upsell food items to all guests ordering through thoughtful suggestions.

• Greet all customers, and provide them with prompt, courteous service, and assistance.
• Understand the operation of the cash register, and follow all cash handling procedures.
• Check prices, and be knowledgeable about the location of items in the store.
• Accurately and quickly process various types of payment and provide proper change when applicable: cash, credit, coupons, gift cards, etc.
• Properly bag customers' orders safely and efficiently.
• Recognize and be knowledgeable about various types of products carried in the store, including produce items.

• Delivered exceptional customer service throughout the event process to assure the highest standard of customer satisfaction.
• Assured the seamless delivery of food and beverage orders from the kitchen to the table by sustaining clear communication between front-of-house and kitchen staff, and processed an average of 12 orders per shift.
• Sustained a high level of cleanliness in strict adherence to sanitary practices by performing cleaning tasks and conducting regular checks to ensure compliance with health standards, upholding a zero-incident policy.
• Adapted quickly to dynamic and fast-paced environments, maintaining focus and efficiency under pressure by handling up to five tasks simultaneously.