Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jules Fisher

Stillwater,OK

Summary

Dynamic customer service professional with a passion for wildlife conservation, honed at the Texas Parks and Wildlife Department. Proven ability to resolve conflicts and build relationships, enhancing visitor experiences. Skilled in inventory management and effective communication, consistently promoting high customer satisfaction and fostering repeat business through exceptional service.

Responsible server, adaptable to fast-paced, changing restaurant environments, with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Texas Parks and Wildlife Department
Valley View, Texas
06.2025 - 08.2025
  • Assisted visitors with inquiries about park rules and regulations.
  • Processed park entrance fees and campsite reservations efficiently.
  • Maintained cleanliness and organization of customer service areas.
  • Provided information about wildlife conservation programs and events.
  • Handled customer complaints with professionalism and empathy.
  • Collaborated with team members to enhance visitor experiences.
  • Trained new staff on customer service protocols and procedures.
  • Utilized reservation systems to manage bookings and schedules effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Contacted customers about potential service upgrades, new services and account changes.

Waitress, Host, Barista, Busser

Cafe Brazil
Carrollton, Texas
06.2025 - 08.2025
  • Provided excellent customer service in a fast-paced restaurant environment.
  • Maintained cleanliness and organization of the coffee shop environment.
  • Assisted customers with menu selections and provided product recommendations.
  • Monitored inventory levels and restocked supplies as needed.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained calm demeanor during high-volume periods and special events.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Took customer orders accurately and communicated needs to kitchen staff.
  • Managed cash register transactions and processed payments efficiently.
  • Maintained cleanliness of dining area and ensured proper table settings.
  • Assisted in training new waitstaff on menu items and service protocols.
  • Collaborated with team members to enhance overall dining experience.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Prepared beverage orders and delivered drinks to tables swiftly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Answered questions about menu items, ingredients, and pricing.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Organized take-out orders efficiently according to customer requests.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided accurate change for cash transactions using a cash register system.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Welcomed guests and guided them to their tables.
  • Managed seating system and coordinated seating arrangements.
  • Answered phone calls and responded to guest inquiries.
  • Collaborated with servers to ensure smooth dining experience.
  • Maintained cleanliness of entrance and waiting areas.
  • Assisted in training new hosts on procedures and policies.
  • Handled guest complaints professionally and efficiently.
  • Provided menus and explained daily specials to guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Provided excellent customer service by anticipating customer needs.
  • Took reservations over phone and in person.
  • Managed incoming calls during busy shifts.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Provided customers with accurate wait times and monitored waiting list.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Prepared espresso beverages using various brewing methods and equipment.
  • Sliced fruits, vegetables and meats for use in food service.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Checked brewing equipment for proper functionality.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Waitress, Host, Barista, Busser

Cafe Brazil
Denton, Texas
03.2023 - 05.2024

Waitress/Host

Delhi6
Flower Mound, Texas
03.2022 - 11.2022

Education

Bachelor of Arts - Wildlife And Natural Resource Ecology And Management

Oklahoma State University
Stillwater, OK
05-2028

High School Diploma -

Billy Ryan High School
Denton, TX
05-2024

Skills

  • Wildlife conservation
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Inventory management
  • Effective communication
  • Decision-making
  • Relationship building

Certification

  • Community Health Work License
  • Food Handler's License
  • TABC License

Timeline

Customer Service Representative

Texas Parks and Wildlife Department
06.2025 - 08.2025

Waitress, Host, Barista, Busser

Cafe Brazil
06.2025 - 08.2025

Waitress, Host, Barista, Busser

Cafe Brazil
03.2023 - 05.2024

Waitress/Host

Delhi6
03.2022 - 11.2022

Bachelor of Arts - Wildlife And Natural Resource Ecology And Management

Oklahoma State University

High School Diploma -

Billy Ryan High School

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