Jules Garzon
New York,New York
Summary
I am a professional with administrative and operations management experience in the hospitality, restaurant, and retail industries. Experienced in management and employee supervision and development, creative problem solving, accounting, payroll, budgeting, P&L, social media, inventory control, purchasing, IT support, public relations, and marketing. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Captain, Bartender, Server, Porter
TBG
New York, NY
08.2024 - Current
Server
Siren
Brooklyn, NY
11.2024 - 12.2024
Bartender and Host
Winnie’s Bar
New York, NY
06.2022 - 07.2023
Consulting, Lightspeed POS set up + Training
Woodstock Pizza Theater
Woodstock, NY
10.2022 - 11.2022
Consulting
Seaport House
New York, NY
10.2020 - 12.2021
General Manager, Banquet Manager
Sheraton Lincoln Harbor, Jack Austin's
Weehawken, NJ
03.2019 - 05.2020
- Collaborated closely with Hotel's General Manager and Chef
- Supervised and coordinated all aspects of operations and the Restaurant and Room Service
- Coordained 5-10 events weekly
- Scheduled all FoH, Catering and Room Service and Supervised BoH Staffing needs
- Supervised Inventory and ordering of all food, paper goods and Liquor
- Weekly Meetings with Director of Operations Hotel's General manager and Sales staff
- Worked closely with head of HR to solve Union Staff
General Manager, Marketing, Events
Brooklyn Bridge Partners LLC, Fornino @ Brooklyn Bridge Park
03.2016 - 11.2018
- Collaborated closely with Chef/Owner
- Supervised and coordinated all aspects of operations at Fornino @ Pier 6 Rooftop and Café
- Coordained 5-10 events weekly
- Scheduled all FoH and Supervised BoH Staffing needs
- Supervised Inventory and ordering of all food, paper goods and Liquor
- Hands on management
- Wrote, designed and produced FOH employee manual and procedures
- Brought Companies to compliance with NYS, NYC and Federal Government Labor laws
- Expanded Food and Bar Menus in coordination with Owner and Operations Manager
General Manager, Operations, IT Support, Food & Beverage
The Lure Group, Water Taxi Beach/Beekman Beer Garden South Street, Governors Beach Club, Governors Island
02.2009 - 09.2015
- Supervised and coordinated all aspects of operations for five locations
- Coordinated complex events and concerts sometimes at two separate venues concurrently, including numerous vendors such as, stage production, entertainment, security, event planners, film production, florists, rental companies, and independent promoters
- Troubleshoot issues related to working an outdoor venue such as, preparing for and making contingencies for foul weather, repairing wi-fi and internet access, repairing cables and troubleshooting minor electrical, plumbing and sound issues
- Determine staffing requirements, recruit, interview, hire and train new employees
- Directed, delegated, motivated and coordinated service staff, bartenders, kitchen crew and managers
- Handling and Reconciliation of cash for 10-25 cash registers daily
- Provide MIS, Internet, POS and Security camera assistance to all locations
Service Manager/Cruise Manager
World Yacht
New York, NY
09.2000 - 01.2009
- In charge of staff and management training
- Coordinated complex catered events involving numerous outside vendors
- Managed daily operations of the restaurants
- Supervised preparation of meals and beverages for customers
- Coordinated activities among various departments including reservations, kitchen/Galleys, dining rooms, catering sales and accounting
- Wrote, designed and produced FOH employee manual and procedures
- Increased liquor and drink profits by researching and investigating market trends for similar venues
- Developed and conducted routine training meetings with service staff, bartenders and cruise managers
- Helped manage administrative and human-resource functions of the business, including recruiting new employees, evaluating and monitoring employee performance
- Supervised 60+ union and non-union employees, scheduled work hours, resolved conflicts, and helped establish compensation
- Evaluated and selected suppliers for best quality and most competitive cost
- Researched, recommended and implemented wireless terminals for credit card transactions on the boats
Reservations Manager
World Yacht
New York, NY
08.2005 - 11.2006
- Supervised and coordinated activities of workers engaged in taking, recording and rescheduling reservations in the ticket office
- Verified that daily printouts and guest manifests were accurate
- Coordinated with tour & travel, Groups, Charter and food & beverage offices to maximize guest seating
- Trained and managed seven phone operators and two managers to achieve significant improvements in their productivity and customer service skills
- Recommended the promotion and discharge of workers
- Investigated and resolved customer service complaints
Pier Manager
World Yacht
New York, NY
09.2004 - 08.2005
Assistant Cruise Manager
World Yacht
New York, NY
05.2001 - 08.2005
Waiter/Bartender/Host/Manager
The Landing Steak House
Piermont, NY
12.1999 - 03.2005
Bartender
World Yacht
New York, NY
09.2000 - 05.2001
Bartender/Assistant Manager
Pasta Club
Nanuet, NY
06.1990 - 12.1999
Bartender/Cashier/Expeditor
Red Lobster
Nanuet, NY
01.1987 - 09.1994
Lifeguard/Head Water Safety Instructor
Town of Ramapo Parks and Recreation
Ramapo, NY
06.1986 - 09.1994
Busboy/Vallet Parking
Mt. Fuji Japanese Steak House
Hillburn, NY
01.1987 - 03.1989
Education
Dale Carnegie Training - Effective communications and human relations
New York, NY03.2008
American Bartending School
New York, NY11.1989
State University of New York, College at Oswego
Oswego, NY12.1986
Skills
- Bilingual in Spanish,
- Advanced knowledge of computers
- Microsoft Systems
- Apple systems
- Linux systems
- Micros 9700
- Micros 3700
- Revel
- Breadcrumb
- Clover
- Lightspeed
- CBS
- Ambur
- Social Media knowledge
- Facebook pages
- Tik Tok
- Hootsuite
- Tumbler
- Flickr
- Snapchat
- HDS
- Installation of Camera Systems
- Security and POS integration
- Build and fix computer systems
- Build and fix laptops
- Play solo jazz guitar
- Swimming
- Yoga
Certification
- TIPS Instructor Training
- Certificate of qualification- Food Protection, New York City Department of Health
- Bartending Certificate, American Bartending School NYC
- Certificate of Fitness- Fire Guard and Use of LPG, New York City Fire FDNY NYC
References
Available upon request
Timeline
Server
Siren
11.2024 - 12.2024
Captain, Bartender, Server, Porter
TBG
08.2024 - Current
Consulting, Lightspeed POS set up + Training
Woodstock Pizza Theater
10.2022 - 11.2022
Bartender and Host
Winnie’s Bar
06.2022 - 07.2023
Consulting
Seaport House
10.2020 - 12.2021
General Manager, Banquet Manager
Sheraton Lincoln Harbor, Jack Austin's
03.2019 - 05.2020
General Manager, Marketing, Events
Brooklyn Bridge Partners LLC, Fornino @ Brooklyn Bridge Park
03.2016 - 11.2018
General Manager, Operations, IT Support, Food & Beverage
The Lure Group, Water Taxi Beach/Beekman Beer Garden South Street, Governors Beach Club, Governors Island
02.2009 - 09.2015
Reservations Manager
World Yacht
08.2005 - 11.2006
Pier Manager
World Yacht
09.2004 - 08.2005
Assistant Cruise Manager
World Yacht
05.2001 - 08.2005
Service Manager/Cruise Manager
World Yacht
09.2000 - 01.2009
Bartender
World Yacht
09.2000 - 05.2001
Waiter/Bartender/Host/Manager
The Landing Steak House
12.1999 - 03.2005
Bartender/Assistant Manager
Pasta Club
06.1990 - 12.1999
Bartender/Cashier/Expeditor
Red Lobster
01.1987 - 09.1994
Busboy/Vallet Parking
Mt. Fuji Japanese Steak House
01.1987 - 03.1989
Lifeguard/Head Water Safety Instructor
Town of Ramapo Parks and Recreation
06.1986 - 09.1994
Dale Carnegie Training - Effective communications and human relations
American Bartending School
State University of New York, College at Oswego
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