Jules Leal
Bakersfield,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Special Education Instructional Aide
Valley Achievement Center
Bakersfield , CA
03.2025 - Current
- Facilitated communication between teachers and parents of students with special needs.
- Encouraged social interactions among peers through organized activities.
- Supported classroom management strategies to create a positive learning environment for all students.
- Collaborated with school staff members to ensure appropriate accommodations for students with disabilities.
- Assisted in developing individual goals for each student based on their IEPs and assessments.
- Provided feedback to teachers regarding student progress and any issues that may arise.
- Maintained records of student performance, attendance, and behavior.
General Sales Associate
Macys Department Store
Bakersfield, CA
09.2022 - 05.2024
- Operated cash register to process customer payments.
- Participated in store events such as grand openings or holiday promotions.
- Cross-sold products to increase sales volume while providing exceptional customer service experience.
- Collected feedback from customers regarding their shopping experiences.
- Attended regular staff meetings regarding new product introductions, sales goals.
- Greeted customers and provided assistance in locating desired items.
- Provided excellent customer service by listening to customer needs and responding accordingly.
Key Holder
Cacteye
Bakersfield, CA
02.2020 - 06.2022
- Replenished merchandise displays throughout the store as needed.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
Education
High School Diploma -
South Highschool
Bakersfield, CA05-2021
Skills
- Individualized education planning
- Behavior management
- Classroom support
- Special needs assessment
- Record keeping
- Collaboration with teachers
- Teamwork
- Active listening
- Nonverbal communication
- Time management
- Customer service
- Cash handling
- Customer feedback
- Money handling
- Bilingual
Certification
- Behavioral Technician
- Mandatory Reporter Certificate
- QBS Certification
Timeline
Special Education Instructional Aide
Valley Achievement Center
03.2025 - Current
General Sales Associate
Macys Department Store
09.2022 - 05.2024
Key Holder
Cacteye
02.2020 - 06.2022
High School Diploma -
South Highschool
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