Jules Muck
Wixom,Mi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Travel Catering
Global Event Group
04.2023 - 07.2023
- Traveled with this company and Live Nation providing meals for production and music artist breakfast, lunch, and dinner, before, during, and after the music festival.
- Enhanced guest experience by providing exceptional service during catered events.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Server
Bar and Grill
04.2021 - 04.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
LUCKYS STEAKHOUSE
07.2018 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Banquet Server
Midland, Mi. Country Club
02.2011 - 03.2018
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Education
Associate of Applied Science - Nursing
Delta College
University Center, MI03.2019
Skills
- Great communication skills
- Maintain good eye contact and smile
- Good personality
- In good shape, very healthy
- Works well independently
- World well with others
- Effective at multitasking
- Valid driver's license
- Available to travel
- Passport holding
- No criminal background
- Class a License
- Heavy Lifting
- Physical stamina
- Adaptability
- Multitasking
- Dependable and reliable
- Incentive motivation
- GPS Navigation
Organizations
- Rotary Club
- Salvation Army
Awards
- CNA certified
- CPR Certified/needs renewed
- AED Certified/needs renewed
- American Heart Association of Michigan
References
Upon Request
Timeline
Travel Catering
Global Event Group
04.2023 - 07.2023
Server
Bar and Grill
04.2021 - 04.2023
Server
LUCKYS STEAKHOUSE
07.2018 - 03.2020
Banquet Server
Midland, Mi. Country Club
02.2011 - 03.2018
Associate of Applied Science - Nursing
Delta College