Jules Phillips

- Arranged and oversaw production schedules and timecards via Kronos and direct manager for 82 employees, staying under budget on project resources, labor hours, and set materials.
- Led and presented valuable update meetings with producers and extended production crew to keep in step
with the event's creative vision and budget.
- Prepared administrative paperwork, actor contracts, scripts, and responsible for administering NDA's for all actors involved on project.
- Managed production crew to deliver successful performances while also making technical
calls, utilizing skills in both people and high budget event production management.

- Maintained high-value accounts through effective client service and consistent, streamlined communication.
- Processed client's employee terminations and new benefit enrollments via Employee Navigator, Paylocity and COBRA.
- Designed and created company website, marketing, and social media, capitalizing on emerging website trends to build business growth.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

• Shared extensive knowledge of wine, menu items and ingredients, enabling guests to make personal decisions based on taste and interest.
• Strategically timed meal pacing for guests, resetting utensils as needed and de-crumbing linens between each course.
• Provided gourmet coffee service per request, preparing espressos, Americanos, lattes, and cappuccinos as needed.
• Ensured five-star service for all guests, ensuring an excellent dining experience and cultivating relationships with new and old regulars through strong menu knowledge and warm, attentive hospitality

- Adjusted employee timecards via Kronos and documented any time discrepancies or changes in schedule on daily report.
- First point of supervisory contact for actors and guests alike, and acting as a communication liaison between departments.
- Coordinated and managed actor cast changes and meetings daily- responsible for around 50 actors, ensuring they are performing safely in their venue and giving notes if not following show direction.

- Run arrivals and departures lists daily for the following day, to ensure special requests are met package rates and traces are set up correctly, VIP guests are upgraded if available, special occasion guests are upgraded/amenities set up if available
- Blocking "holes" as needed, ensuring proper rooms are blocked for upcoming arrivals, documenting and handling guest conflict situations and if necessary, allotting compensation.
- Responsible for the proper training of new Front Office Agents, ensuring Loews Hotel hospitality knowledge and standards are met for each employee.
- Ensure billing is correct for direct hotel guests and third party reservations, run room charges and bill auditing as needed.