Jules Pineda
Foothill Ranch,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience Beauty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Online Customer Service Consultant
Estee Lauder Companies
08.2000 - 10.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Account Coordinator for Prescriptives Cosmetics
Estee Lauder Prescriptives Division
08.1996 - 08.2000
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Escalated issues to appropriate channels as necessary.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
Education
Theater Arts
Cerritos College
Norwalk, CASkills
- Product Knowledge
- Customer Service
- Product Recommendations
- Customer Retention
- Sales Techniques
Section name
Been doing Yoga since 2008 and am very passionate about it. I have been to two retreats in Tulum, Mexico. Certified with 200 HOUR RYT PROGRAM through the California School of Hot Yoga. Graduated February 2020.
Timeline
Online Customer Service Consultant
Estee Lauder Companies
08.2000 - 10.2023
Account Coordinator for Prescriptives Cosmetics
Estee Lauder Prescriptives Division
08.1996 - 08.2000
Theater Arts
Cerritos College
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