Jules Rideau
Overview
41
41
years of professional experience
Work History
Ticketing Staff Member
Waste Managment Phoenix Open
Phoenix, AZ
02.2024 - Current
- Greeted customers and provided assistance with ticketing inquiries.
- Resolved customer complaints and refunds related to ticketing services.
- Worked closely with marketing team to promote upcoming events through various channels.
- Collaborated with event coordinators to ensure accuracy of event information displayed on tickets.
- Handled escalated customer service cases involving disputes over tickets purchased.
- Implemented procedures for verifying authenticity of tickets purchased online.
- Evaluated existing processes used by staff members handling ticket-related tasks.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Maintained positive working relationship with fellow staff and management.
- Recognized security risks to properly handle situations.
Midway Ticket Supervisor
Arizona State Fair
09.2017 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Assessed company operations for compliance with safety standards.
- Created new strategies for improving customer service standards within the organization.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Coordinated employee schedules according to shift changes and availability.
Event Management Team
AZ State Fair / AZ Veterans Memorial Col
05.1983 - 12.1988
- Maintained updated knowledge of industry trends to make informed casting decisions and achieve target audience goals.
- Auditioned and interviewed performers to match attributes to specific roles and increased available acting talent pools.
- Contacted agents and actors to provide notification of audition and performance opportunities and set up audition times.
- Collaborated with internal departments on special projects related to staffing needs.
- Performed reference checks for prospective employees prior to finalizing offers.
- Organized new hire onboarding activities including orientation sessions and paperwork processing.
- Accomplished simultaneous objectives by meticulously managing schedules, monitoring email and prioritizing multiple tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Various events including; NBA, Ice Shows, Circus, Concerts, Boxing, Wrestling, Rodeo's, Motor Events, Conventions
Education
Associate of Arts - Theater Arts
Maricopa Community Colleges - Phoenix College
Phoenix, AZHigh School Diploma -
St. Mary's High School
Skills
- Strategic Planning
- Operations Management
- Staff Management
- Inventory Control
Timeline
Ticketing Staff Member
Waste Managment Phoenix Open
02.2024 - Current
Midway Ticket Supervisor
Arizona State Fair
09.2017 - Current
Event Management Team
AZ State Fair / AZ Veterans Memorial Col
05.1983 - 12.1988
Associate of Arts - Theater Arts
Maricopa Community Colleges - Phoenix College
High School Diploma -
St. Mary's High School