Jules Sciglimpaglia-Garlick
Delray Beach,FL
Summary
Adept at driving sales and enhancing customer relationships, I leveraged closing techniques and interpersonal skills at Choice Health to significantly boost conversion rates. My knack for developing sales strategies and fostering client service excellence has consistently exceeded sales goals, showcasing a proven track record of success in dynamic environments.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Closer
Choice Health
08.2023 - 09.2024
- Delivered customized product demonstrations that showcased features relevant to each client''s specific needs, increasing conversion rates.
- Optimized lead qualification methods by refining processes for better identification of high-potential prospects.
- Contributed ideas during strategy meetings that helped improve overall company performance in key areas such as lead generation, pipeline management, and deal closure rates.
- Enhanced product knowledge with continuous research, ensuring accurate information was conveyed to clients.
- Boosted customer satisfaction rates by promptly addressing concerns and providing tailored solutions.
Learning Trainer
Amazon
07.2020 - 09.2022
- Designed engaging lesson plans that catered to various learning styles, promoting knowledge retention and application.
- Implemented ongoing feedback mechanisms for continuous improvement of training programs.
- Addressed performance gaps through targeted interventions such as one-on-one coaching or group workshops, leading to enhanced overall workforce competency levels.
- Developed customized e-learning modules to accommodate remote employees'' diverse schedules and needs.
- Increased employee retention by offering personalized coaching sessions focused on career development strategies.
- Evaluated external training providers for quality assurance purposes, ensuring a consistently high standard of instruction across all offerings within the organization.
- Coordinated cross-functional training initiatives to promote interdepartmental understanding and collaboration.
- Partnered with human resources to align talent development strategies with organizational goals and objectives.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Streamlined onboarding processes, reducing the time needed for new hires to become fully productive members of the organization.
- Established and maintained quality control standards.
- Trained and mentored hundreds new personnel hired to fulfill various roles.
- Championed a culture of continuous learning, fostering an environment where employees are encouraged to seek out opportunities for personal and professional growth.
- Led workshops on effective communication, time management, and problem-solving techniques, resulting in increased employee productivity.
Vacation Rental Property Manager
Self Emlployed
04.2014 - 06.2020
- Implemented innovative technology solutions to enhance the booking process and simplify property management tasks.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
- Enhanced guest satisfaction by efficiently managing reservations, inquiries, and check-ins for vacation rental properties.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
- Communicated effectively with owners, residents, and on-site associates.
- Organized detailed records of all transactions, contracts, correspondence, and property documents for streamlined information access.
- Coordinated appointments to show marketed properties.
Collections Agent
CFI Westgate Resorts
02.2008 - 11.2009
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Medical Office Manager
Dr. Jeffrey Gross
04.2007 - 03.2008
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Managed 3 employees with various personalities and from different cultures for a small 1-physician practice.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
- Reduced no-show rates by introducing reliable appointment reminder system.
Education
High School Diploma -
Citizens High School
Ocala, FL05-2004
Skills
- Closing Techniques
- Performance Tracking
- Sales strategy development
- Interpersonal communication skills
- Customer Relationship Building
- Customer Relations
- Sales closing
- Property Inspections
- Property tours and inspections
- Property Management Expertise
- Maintenance Coordination
- Account Management
- Exceeds sales goals
- Mentoring abilities
Certification
- First Aid/CPR Certified
Additional Information
Currently working on obtaining 215 license
Timeline
Sales Closer
Choice Health
08.2023 - 09.2024
Learning Trainer
Amazon
07.2020 - 09.2022
Vacation Rental Property Manager
Self Emlployed
04.2014 - 06.2020
Collections Agent
CFI Westgate Resorts
02.2008 - 11.2009
Medical Office Manager
Dr. Jeffrey Gross
04.2007 - 03.2008
High School Diploma -
Citizens High School