Juley Berrios
Brooksville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Call Agent
FEMA
Brooksville, FL
10.2022 - Current
- Interpreted, audited reports for accuracy.
- Answered inbound client calls to assist with questions, concerns or problems.
- Attended biweekly trainings to stay up to date with government rules, as well as safety training meetings to learn procedures for handling emergency calls.
Housekeeping Room Attendant
Seminole Hard Rock Hotel & Casino
Tampa, FL
12.2021 - 09.2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Responded to requests from patrons for linens and toiletries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean, comfortable and sanitized.
Server & Food Attendant
Busch Gardens Tampa Bay
Tampa, FL
06.2021 - 12.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
Call Representative
Answer Usa
Tampa, FL
11.2019 - 05.2021
- Maintained contact with customers to request referrals.
- Attended training to stay up to date with new products and service offerings.
- Updated customer records in CRM to document interactions.
- worked together with staff members to better customer service experience and reach team goals through quality rates.
- Responded to customer requests, offering support and recommendations to address needs.
Education
Associate In Science - Business Management
Hillsborough Community College
Tampa, FL 05.2022 - Current
High School Diploma -
Brookshire Academy
Tampa, FL 08.2020 - 05.2021
Skills
Quality assurance
Professional communication
Flexible and Adaptable
Cleaning techniques
Quality control guidelines
Food safety and sanitation
Cash register operation
Recipes and menu planning
Shipping and receiving
Cycle counting
Timeline
Call Agent
FEMA
10.2022 - Current
Associate In Science - Business Management
Hillsborough Community College
05.2022 - Current
Housekeeping Room Attendant
Seminole Hard Rock Hotel & Casino
12.2021 - 09.2022
Server & Food Attendant
Busch Gardens Tampa Bay
06.2021 - 12.2021
High School Diploma -
Brookshire Academy
08.2020 - 05.2021
Call Representative
Answer Usa
11.2019 - 05.2021