Juleysha Pacheco
Springfield,MA
Summary
Driven professional with proven expertise in customer service and cash register operation, honed at Fun City Trampoline Park and Six Flags. Excelled in enhancing customer satisfaction and loyalty through effective communication and swift problem resolution. Demonstrated ability to manage transactions with exceptional accuracy, fostering positive customer experiences and streamlining payment processes.
Overview
1
1
year of professional experience
Work History
Cashier , Party Host
Fun City Trampoline Park
2024.02 - 2024.05
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Decorated and set tables in accordance with party themes and age groups.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Maintained party areas during busy events for as many as [Number] guests.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Directed guests to correct areas for eating, dancing, and other services.
Retail Sales Associate
Six Flags
2023.05 - 2023.08
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
No Degree - English
Springfield Central High School
Springfield, MA06.2025
Skills
- Cash Register Operation
- Customer Service
- Cash Handling
- Payment Collection
- Customer Assistance
- Payment Processing
- Written and verbal communication
Timeline
Cashier , Party Host
Fun City Trampoline Park
2024.02 - 2024.05
Retail Sales Associate
Six Flags
2023.05 - 2023.08
No Degree - English
Springfield Central High School
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