Juleysi Rafael
Wilkes-Barre,PA
Summary
Customer service experience includes assisting customers with inquiries and providing detailed product information. Effective communication and problem-solving skills were utilized to resolve customer complaints, ensuring a positive experience. Maintained accurate transaction processing through the company's point-of-sale system while keeping service areas organized. Collaboration with team members contributed to enhanced service delivery and efficiency in a fast-paced environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
True legacy management
05.2025 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using the company's point-of-sale system.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume call flow while maintaining quality service standards.
Customer Service Representative
The Home Depot Distribution Center
Pittston, Pennsylvania
11.2023 - 06.2025
- Maintained a clean and organized service area for optimal customer experience.
- Collaborated with team members to enhance service delivery and efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed high-volume calls, ensuring timely responses and issue resolution.
Driver
Student Transportation of America, STA
09.2022 - 06.2023
- Transported students safely to and from school events daily.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted in maintaining accurate transportation logs for record-keeping.
- Communicated effectively with students, parents, and school staff regarding schedules.
- Followed established routes while adapting to traffic and weather conditions.
- Provided support during emergency situations, ensuring student safety and security.
- Collaborated with team members to enhance service efficiency and reliability.
- Maintained cleanliness and organization of the vehicle interior and exterior.
- Delivered goods and services to customers on time and in excellent condition.
- Ensured safe and timely transportation of students to designated locations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
Driver
Leading logistics
06.2020 - 06.2021
- Operated school buses safely, adhering to all traffic regulations and safety protocols.
- Assisted in training new drivers on company policies and safe driving practices.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Representative
Primor
11.2013 - 04.2017
- Customer Services, sales, cash handling, problem-solving
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Associate of Science - Criminal Justice
Luzerne County Community College
Nanticoke, PA10-2026
High School Diploma -
Passaic High School
Passaic, NJ06-2011
Skills
- Report writing
- Investigative techniques
- Effective communication
- Shipping and logistics
- Research
- Building rapport
- Microsoft PowerPoint
- Microsoft Office Suite
- Sales expertise
- Professional telephone demeanor
- Multi-line telephone operations
- Microsoft Excel
- Scheduling
- Sales closing
- Time management
- Payment processing
- Email management
- Warehousing functions
- Credit card payment processing
- Customer service
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Money handling
- Customer service excellence
- Cash handling and management
- Reliability and punctuality
- Written and verbal communication
- Issue resolution
- Complex Problem-solving
- ID verification
- Currency counting
- Inventory management
- Attention to detail
- Retail merchandising
- Returns processing
- Point-of-sale system operation
- Purchase assistance
- Critical thinking
- Computer proficiency
- Microsoft outlook
- Customer education
- Coordination
- Multi-line phone talent
- Consultative sales
Certification
Driver license
Education and Training
true
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
True legacy management
05.2025 - Current
Customer Service Representative
The Home Depot Distribution Center
11.2023 - 06.2025
Driver
Student Transportation of America, STA
09.2022 - 06.2023
Driver
Leading logistics
06.2020 - 06.2021
Customer Service Representative
Primor
11.2013 - 04.2017
Associate of Science - Criminal Justice
Luzerne County Community College
High School Diploma -
Passaic High School