Juli Chipperfield
San Antonio,TX
Summary
Dynamic Shift Manager with proven expertise at Walgreens, excelling in customer service and employee training. Enhanced team productivity through strategic scheduling and effective inventory management, achieving significant reductions in stock discrepancies. Committed to workplace safety and fostering a positive environment, ensuring compliance with health regulations while resolving customer complaints efficiently.
Overview
18
18
years of professional experience
Work History
Shift Manager
Walgreeens
11.2020 - Current
- Supervised daily operations to ensure optimal workflow and customer service standards.
- Trained and mentored staff on company policies and best practices for efficiency.
- Managed inventory control processes, reducing stock discrepancies through systematic audits.
- Implemented scheduling strategies to enhance team productivity during peak hours.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Maintained compliance with health and safety regulations, promoting a safe work environment.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Exercised composure under pressure and in escalated customer service scenarios.
Shift Leader
Kwik Trip
04.2008 - 10.2019
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Implemented inventory management strategies to optimize product availability and reduce waste.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Resolved customer complaints effectively, enhancing overall store reputation and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Accounting, Business Managemnet
North Hennipen Comunity College
Brooklyn Park, MNSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Opening and closing procedures
Timeline
Shift Manager
Walgreeens
11.2020 - Current
Shift Leader
Kwik Trip
04.2008 - 10.2019
Accounting, Business Managemnet
North Hennipen Comunity College