Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Juli Christina Andersen

Juli Christina Andersen

Customer Relations And Financial Services
Walterboro,SC

Summary

To apply my personal and professional attributes of being a critical thinker, accurate, efficient, organized, dependable, decisive, trustworthy, and extremely dedicated to a position in which I can make an impact.

Overview

25
25
years of professional experience

Work History

Owner - Northside Unlimited, LLC

Owner - Northside Unlimited, LLC
Lake Worth , Florida
03.2020 - 05.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.

Member Experience/Retention

MDVIP, Inc.
Boca Raton, Florida
03.2019 - 12.2019
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Consistently collected outstanding balances owed on first contact.
  • Made a minimum of 50 outbound calls per day to members with outstanding balances.
  • Via a combination of approximately 50 to 80 outbound and inbound calls per day, in which I delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Developed strong relationships with Members, fostering trust and facilitating successful account resolutions.
  • Improved Member satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments, and ultimately retaining Members who wanted to cancel their memberships.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Evaluated, researched and resolved discrepancies.
  • Contacted Members to discuss payment schedules and set up or immediately process payments.
  • Negotiated with Members to devise repayment plans and minimize collections receivables.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
  • Increased recovery rates and retained memberships with consistent follow-up on overdue accounts.
  • Utilized various software programs to efficiently manage account information and track progress towards collection goals.
  • Trained new team members on scripts, company services, and collection strategies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Credit Card Collector

MDVIP, Inc.
Boca Raton, Florida
09.2016 - 03.2019
  • Via a combination of approximately 70 to 100 outbound and inbound calls per day, I connected Members with past due balance due to credit card or ACH declines..
  • Developed strong relationships with Members, fostering trust and facilitating successful account resolutions.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Evaluated, researched and resolved discrepancies.
  • Negotiated with Members to devise repayment plans and minimize collections receivables.
  • Contacted Members to discuss payment schedules and set up or immediately process payments.
  • Utilized various software programs to efficiently manage account information and track progress towards collection goals.
  • Trained new team members on scripts, company services, and collection strategies.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.

Business to Business Collections/FSR

Office Depot Global HQ
Boca Raton, Florida
12.2015 - 03.2017
  • Managed and reduced AR of over 1,500 tier 1 national accounts and sub accounts including AT&T, Kellogg’s, Comcast, Eli Lilly, AARP, Mercy Hospital Group, and their consignee’s.
  • Researched, mis applications, applying, refunding, or escheating unallocated payments.
  • Reconciliation of accounts to identify patterns or new trends in purchasing vs. payments to ensure the customer is paying within terms.
  • Worked directly with the customer and Office Depot National Sales Directors, Operations Directors, and the Billing Department when changes or corrections are necessary and providing reconciliation materials to prove there is a discrepancy in what is currently in place.
  • Followed up with the customer confirming they are receiving correct billing and collecting any outstanding payment.
  • Provided billing and payment, or proof of delivery information to auditors, and management upon request or as part of special projects.
  • Hosting or attending meetings for new account set up or existing account issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Food and Beverage Accounting/Cost Control

Boca West Country Club
Boca Raton, Florida
06.2013 - 04.2015
  • Accounting duties include, but are not limited to: Review for accuracy, and code all internal invoices, bid exceptions, debits, and credits created by the Procurement Department of all daily food and beverage invoices.
  • Research, compile back up, attain proper departmental approval and coding of large and small capital invoices for event, and operations vendor invoices submitted by multiple departments.
  • Enter operations vendor invoices into spreadsheets of all F&B, P.O.S.; 'Member consumption', and Banquet events.
  • Maintain and update all daily 'Member Food Returns' report for each restaurant.
  • NOTE: All data compiled is manually entered onto various spreadsheets, and is submitted on a daily, weekly, quarterly, and annual basis to the Staff Accountant, Controller, Director of Finance, Board Members, and outside auditors.
  • Cost Control duties include, but are not limited to: Create new monthly Inventory template for entering of hard count product into the Food Trak software program, totaling approximately $200k-$300k (approximately 60,000 items).
  • Perform a physical hard count of all product club wide, all kitchens, bars, central storeroom, etc.
  • Entering all physical hard count of all inventory items into Food Trak.
  • Review, print, compile and distribute all location/profit center inventory extension reports for departmental managerial review.
  • Once inventory extension reports have been reviewed for all profit centers and locations within them; make corrections as necessary, enter data into EOM spreadsheet and, submit final version linked to weekly, monthly, and annual reports.
  • Create in Food Trak all daily kitchen to kitchen, and bar to bar transfers, which are handled and tracked separately from storeroom to kitchens and bar transfers.
  • Verifying correct quantity and item/specs (via daily Food Trak transfers) of all requisition forms used by over 30 profit centers for 'daily orders' submitted to the Procurement Department for Central Storeroom disbursement.
  • Make necessary inquiries to Procurement Manager or other department head if something is questionable on daily all transfers created by the Procurement Department to disperse to Profit Centers, making corrections to each 'transfer' as necessary.
  • Create daily Food Trak transfer activity report; separating specific items tracked for gratis and/or other GL purposes.
  • Manually enter all product movement by Procurement Department disbursement via daily transfer activity report into GL spreadsheet linked to weekly, monthly, and annual reports.
  • Working with the Executive Chef and the Procurement Manager; research and update Food Trak to remove obsolete items; and add new items to ensure the correct items/specs are counted at month end.
  • NOTE: All data compiled is manually entered onto various spreadsheets, and is submitted on a daily, weekly, quarterly, and annual basis to the Staff Accountant, Controller, Director of Finance, Board Members and outside auditors.

Accounts Receivable Coordinator

Global Tower Partners
Boca Raton, FL
01.2008 - 01.2012
  • Reduced aging and unallocated cash of receivables to meet and, often exceed monthly and annual targeted goals.
  • The primary account for 3 years was AT&T. I maintained and decreased client/lessee specific account balance aging spreadsheet by an average of 88% per month.
  • Created and maintained excellent and productive working rapport with accounts payable counterpart for AT&T, as well as all other tenants/lessees assigned to my portfolio.
  • Prepared weekly and monthly reports of outstanding account balances for entire portfolio approximately 12,000 leases (AT&T; midsize, and 'Mom and Pops').
  • Created and worked daily from aging report for all tenants to ensure collections of all monthly and quarterly lease payments are paid within terms, via contact via phone, and email.
  • Reviewed and researched customer lease data as needed, using a combination of paper files and digital library after acquisition.
  • Resolved customer account issues, including newly acquired tower contracts for previous billing errors, thus resolving unapplied cash via detailed account reconciliations.
  • Updated aging reports based on daily audits.
  • Prepared default letters and disconnect requests with proper approval, working with the Legal Department, Operations Department, and field reps through fruition.
  • Documented the status of customer account information by updating notes and maintaining follow up dates in Great Plains and account spreadsheet.
  • Assisted with various special projects and reporting as requested.
  • Assisted in coding millions of dollars in unidentified monthly tenant payments made via wire and manual checks, EFT, lock boxes, etc. to ensure correct account posting.
  • Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
  • Provided training to new employees on company-specific accounts receivable processes, fostering team cohesion and knowledge sharing.
  • Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
  • Facilitated timely account updates by promptly processing adjustments for credits, discounts, and write-offs.
  • Supported financial planning efforts by providing accurate accounts receivable data for budgeting and forecasting purposes.
  • Collaborated interdepartmentally to address customer disputes, resulting in prompt resolution and maintained relationships.
  • Expedited payment collection with timely submission of invoices and proactive communication with clients.
  • Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations, and earned monthly bonuses each month.

Education

Bachelor of Arts - Audio Engineering

The Art Institute of Fort Lauderdale
Fort Lauderdale, Florida
05.2001 -

Associate of Arts Degree - Hospitality Management

Broward Community College
Davie, Florida

Skills

Customer relations

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Timeline

Owner - Northside Unlimited, LLC

Owner - Northside Unlimited, LLC
03.2020 - 05.2025

Member Experience/Retention

MDVIP, Inc.
03.2019 - 12.2019

Credit Card Collector

MDVIP, Inc.
09.2016 - 03.2019

Business to Business Collections/FSR

Office Depot Global HQ
12.2015 - 03.2017

Food and Beverage Accounting/Cost Control

Boca West Country Club
06.2013 - 04.2015

Accounts Receivable Coordinator

Global Tower Partners
01.2008 - 01.2012

Bachelor of Arts - Audio Engineering

The Art Institute of Fort Lauderdale
05.2001 -

Associate of Arts Degree - Hospitality Management

Broward Community College

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