Juli Desamour Perez
Store manager
Aventura,FL
Overview
32
32
years of professional experience
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Store Manager of Operations
Sprint
02.2013 - 02.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Supervisor
Bed Bath And Beyond Distribution Center
03.2005 - 02.2013
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Retail Sales Supervisor
ATT&T
06.1991 - 07.2005
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored team members to enhance professional development and accountability in workplace.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Education
Bachelor of Science - Managerial Economics
UNIVERSAL CENTRAL OF FLORIDA
Orlando, FL06.2008
Skills
- Maximizing Profitability
- Store Opening and Closing Procedures
- Goals and Performance
- Shift Checklists
- Team Leadership
- Product and Service Sales
- Sales Expertise
- Staff Training
- Customer Service
- Time Management
- Inventory Management
- Accurate Cash Handling
Timeline
Store Manager of Operations
Sprint
02.2013 - 02.2023
Store Supervisor
Bed Bath And Beyond Distribution Center
03.2005 - 02.2013
Retail Sales Supervisor
ATT&T
06.1991 - 07.2005
Bachelor of Science - Managerial Economics
UNIVERSAL CENTRAL OF FLORIDA