Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Juliana Dotson

Ashland,KY

Summary

Proactive Daycare Floater, Cashier, Housekeeper, and Cashier Assistant with extensive experience in child supervision, customer service, and maintaining cleanliness. Strengthened social and emotional skills among children while ensuring safety and fostering creativity.

Skilled in cash handling, inventory management, and providing exceptional service in fast-paced environments. Proactive and caring worker with 20+ years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

20
20
years of professional experience

Work History

Cashier/Customer Service Cashier

Kohl's
09.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier

Charley's Grilled Subs
06.2017 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • End of shift/day duties.

Housekeeper

Ashland Town Center Mall
06.2016 - 06.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept food court floors and tables clean for customers.

Cashier Assistant

Exxon Tiger Express
05.2005 - 06.2016
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Trained new cashier team members in customer service and money handling processes.
  • Did daily paperwork when manager was off/unable to.

Daycare Floater

Pollard Neighborhood Day Care
12.2021 - 08.2022
  • Strengthened social skills among children by encouraging group interactions during playtime and other collaborative tasks.
  • Supported children''s emotional growth by actively listening to their concerns and providing guidance as needed.
  • Fostered creativity and imagination through engaging storytelling sessions, enriching each child''s development process.
  • Supervised outdoor playtimes effectively, prioritizing safety while allowing kids to explore their surroundings freely within designated boundaries.
  • Assisted in creating a welcoming and inclusive environment for all children by promoting respect, empathy, and understanding among peers.
  • Ensured a safe and nurturing environment for children by closely monitoring play areas and maintaining cleanliness.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Some janitorial services

Education

High School Diploma -

Paul G. Blazer High School
Ashland, KY
05.1997

Skills

  • Observation and Monitoring
  • Classroom Organization
  • Professionalism and Ethics
  • Cleaning and sanitizing

Additional Information

Volunteered at the Hillcrest-Bruce Mission in Ashland, KY under Mike Maynard (director) for almost two years.


Helped in several areas of the Mission.

  • sorted and hung clothes in the clothing closest
  • sorted other donation and put them out
  • helped organize attic
  • did food orders for the food pantry
  • listened and talked with many of the patrons that came into the Mission


I am very easy to get along with.

I work well with others.

I can adapt to work changes fairly quickly

Timeline

Cashier/Customer Service Cashier

Kohl's
09.2024 - 01.2025

Daycare Floater

Pollard Neighborhood Day Care
12.2021 - 08.2022

Cashier

Charley's Grilled Subs
06.2017 - 11.2018

Housekeeper

Ashland Town Center Mall
06.2016 - 06.2017

Cashier Assistant

Exxon Tiger Express
05.2005 - 06.2016

High School Diploma -

Paul G. Blazer High School

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Juliana Dotson