Juli Jeske
Mukwonago
Summary
Dynamic Service Team Leader at Meijer with a proven track record in enhancing customer satisfaction and team performance. Skilled in leadership and employee evaluation, I successfully trained new hires and implemented quality assurance standards, driving operational improvements and fostering a collaborative environment. Committed to achieving organizational goals through strategic resource allocation. Seasoned Service Team Leader with background in overseeing operational efficiency, guiding teams, and driving customer satisfaction. Notable strengths include leadership, conflict resolution, and strategic planning skills. Have consistently improved team performance through innovative management techniques. Committed to enhancing overall customer experience by effectively coordinating with cross-functional teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Team Leader
Meijer
Waukesha
04.2023 - Current
- Resolved customer complaints swiftly and professionally, enhancing service team effectiveness.
- Trained new hires on company policies, ensuring consistent performance and adherence.
- Led regular staff meetings to address performance issues and foster open communication.
- Collaborated across departments to achieve organizational goals efficiently.
- Analyzed daily operations, identifying improvement opportunities for service delivery.
- Generated detailed progress reports on departmental objectives and milestones.
- Engaged in recruitment by interviewing candidates for departmental openings.
- Evaluated employee performance, offering timely feedback and guidance.
- Ensured compliance with laws and regulations governing customer service operations.
- Allocated resources strategically based on individual strengths to maximize efficiency.
- Developed quality assurance standards, implementing continuous monitoring for the service team.
- Provided leadership, steering the service team towards high customer satisfaction.
- Inspired team members to enhance customer loyalty, supporting retention and growth.
General Merchandise Team Lead
Meijer
Waukesha
12.2021 - 04.2023
- Managed inventory levels and restocked shelves as needed.
- Assisted with scheduling shifts and coordinating team activities.
- Conducted regular audits to ensure compliance with merchandising standards.
- Collaborated with management to implement promotional displays effectively.
- Maintained a clean and safe shopping environment for customers.
- Participated in weekly meetings with senior management team members regarding current initiatives or projects in progress.
- Developed and implemented merchandise strategies to meet the company objectives.
- Created product displays, store layouts and promotional plans for new and existing products.
- Organized regular clearance sales of slow moving items in order to free up space for new stocks.
- Trained new employees on the use of point-of-sale systems, stocking procedures, product knowledge and customer service standards.
- Inspected store shelves regularly to ensure they are neat and well stocked according to planograms.
Service Coordinator
Meijer
Waukesha
04.2020 - 12.2021
- Assisted in resolving customer inquiries, providing timely and informed responses.
- Supported training sessions for new staff on service policies and procedures.
- Reviewed service feedback to identify areas for operational enhancements.
- Provided customer service to ensure client satisfaction.
- Made sure cashier's breaks/lunches were on time.
- Ensure bathrooms/parking lot were clean and free of debris
Cashier
Meijer
Lansing
04.2018 - 04.2020
- Processed customer transactions accurately and efficiently at a busy retail location.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash, credit, and returns while following company policies diligently.
- Trained new cashiers on procedures and systems for effective performance.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Delavan-Darien High School
Delavan, WI06-1991
Skills
- Leadership and coaching
- Safety management
- Team collaboration
- People management
- Employee evaluation
Affiliations
- Co chair of the Safety team for 2 years
Certification
- CPR certified
- Food Safety Certified
- WI Alcohol licenced
- PASS certified
- SDIC trained
Timeline
Service Team Leader
Meijer
04.2023 - Current
General Merchandise Team Lead
Meijer
12.2021 - 04.2023
Service Coordinator
Meijer
04.2020 - 12.2021
Cashier
Meijer
04.2018 - 04.2020
High School Diploma -
Delavan-Darien High School
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