Julia Achleitner
Brownsville,TX
Summary
Dedicated Biology major with a strong academic foundation (3.6 GPA) from the University of Texas Rio Grande Valley and an Associate's degree in Biology from Texas Southmost College. Over four years of professional experience and more than six years of volunteer work demonstrate a commitment to service and community engagement. Proven expertise in customer communications, needs assessment, and service excellence aligns well with the server role, known for a proactive and reliable approach in achieving team objectives. Experienced medical support professional skilled in patient interaction and administrative efficiency, adept at managing appointments, addressing inquiries, and fostering a welcoming environment while collaborating effectively in fast-paced settings.
Diligent Medical Office Receptionist with proven background in managing front desk operations for medical facilities. Efficiently handled patient check-ins while maintaining accurate records and coordinating appointments. Demonstrated strong multitasking abilities and exceptional communication skills.
Overview
10
10
years of professional experience
Work History
Front Desk Medical Receptionist
Oliver Achleitner MD
06.2020 - Current
- Maintained files and filing, keeping sensitive information confidential.
- Proofread and edit correspondence to fix typographical errors or mistakes in grammar.
- Supported information security and integrity with well-organized filing systems and databases.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Established professional and collaborative working relationships with company associates and external parties.
- Resolved issues, escalating major conflicts, and concerns to appropriate personnel.
- Maintained office inventory by assisting with supply orders.
- Processed insurance claims and verified patient eligibility using electronic health record systems.
- Implemented office protocols that improved patient flow and reduced wait times significantly.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
Zookeeper
Gladys Porter Zoo
09.2024 - 04.2025
- Supervised daily animal care and welfare, ensuring optimal living conditions.
- Developed and implemented enrichment programs to enhance animal behavior and well-being.
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards.
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
- Promoted a positive work environment by effectively communicating with team members, participating in staff meetings, and working collaboratively to achieve department goals.
- Assisted with the development of new exhibits or renovations by providing input on species-specific requirements and optimal exhibit design features.
- Worked closely with curatorial staff to ensure accurate recordkeeping of daily activities including feeding, cleaning, and medical treatments.
- Assisted in design of new exhibits, focusing on innovative features to enhance animal and visitor experiences.
- Developed and maintained habitat enclosures to mimic natural environments, promoting healthier animal behaviors.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Junior Zoo Keeper
Gladys Porter Zoo
06.2016 - 08.2020
- Assisted zoo keeps with animal feedings
- Enclosure cleaning
- Cleaning of public areas
- Assisted the public with directions
- Gained teamwork and leadership experience
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
Junior Auxiliary
Valley Regional Medical Center
06.2017 - 08.2019
- Assisted the public with hospital directions
- Assisted with admission and discharge of patients
- Filling
Education
Associates in Science - Biology
Texas Southmost College
Brownsville, Texas11.2025
Skills
Bilingual
- Communication
- Teamwork
- Leadership skills
- Information documentation
- Payment collection
- Call handling
- Front desk operations
- Medical terminology
- Medical records management
- Typing and filing
- Customer service
- Problem-solving
- Collaboration and teamwork
- Animal care expertise
- Exhibit design
- Zoo safety protocols
- Animal enrichment
- Habitat maintenance
- Animal nutrition
- Public education
- Animal handling
- Multitasking Abilities
- Animal care
- Meal preparation
- Record keeping
Accomplishments
- Achieved an organized filing system by removing and shredding old patient files with accuracy and efficiency.
LANGUAGES
English
Spanish
Interests
- Backpacking and Hiking
- Baking
- Gardening
- Kayaking
- Participating in local clean-up initiatives
- DIY and Home Improvement
- Animal Care
- Music
- Photography
- Outdoor Recreation
- I enjoy helping others and giving back to the community
- Adventure Travel
- Environmental Conservation Projects
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- Animal Welfare Advocacy
- Acting and Theater
- Interior Design
Timeline
Zookeeper
Gladys Porter Zoo
09.2024 - 04.2025
Front Desk Medical Receptionist
Oliver Achleitner MD
06.2020 - Current
Junior Auxiliary
Valley Regional Medical Center
06.2017 - 08.2019
Junior Zoo Keeper
Gladys Porter Zoo
06.2016 - 08.2020
Associates in Science - Biology
Texas Southmost College