Julia Acosta
San Antonio,TX
Summary
Dedicated professional with a strong work ethic and excellent communication skills, Proven ability in customer service and problem-solving, ensuring guest satisfaction and operational efficiency. Recognized for attention to detail and effective team collaboration, consistently enhancing cleanliness and organization in fast-paced environments.Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
6
6
years of professional experience
Work History
Maintenance Custodian
Kickapoo Traditional Tribe Of Texas
Eagle Pass, TX
03.2025 - 09.2025
- Learned proper cleaning techniques and safety protocols for facility maintenance.
- Assisted in daily cleaning operations, ensuring high standards of cleanliness and sanitation.
- Operated cleaning equipment including floor buffers and vacuum cleaners efficiently.
- Supported inventory management of cleaning supplies, reporting shortages timely.
- Maintained organized storage areas for tools and cleaning materials to enhance workflow.
- Collaborated with team members to address urgent maintenance requests promptly.
- Adapted to changing priorities while maintaining focus on essential tasks and duties.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
Hotel Receptionist
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
08.2024 - 11.2024
- Managed guest check-in and check-out processes efficiently.
- Provided information on hotel services, local attractions, and events to enhance guest experience.
- Assisted in resolving guest complaints promptly and effectively.
- Maintained accurate booking records using property management software.
- Collaborated with housekeeping and maintenance teams to ensure room readiness.
- Processed payments and managed cash register with precision and attention to detail.
- Handled phone inquiries and reservations, demonstrating excellent communication skills.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Overnight Stocker
Walmart
Spring Branch, TX
01.2023 - 08.2023
- Stocked shelves efficiently to maintain optimal inventory levels and enhance product visibility.
- Organized merchandise displays to improve customer accessibility and shopping experience.
- Collaborated with team members to receive and unpack shipments in a timely manner.
- Ensured compliance with safety standards while operating warehouse equipment and tools.
- Assisted in inventory management by conducting regular stock counts and reporting discrepancies.
- Maintained cleanliness and organization of storage areas to promote operational efficiency.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
AR Inspector
Vision Works Corp
New Braunfels, TX
06.2022 - 12.2022
- Conducted thorough inspections to ensure compliance with safety and quality standards.
- Documented findings and recommended corrective actions to improve operational efficiency.
- Collaborated with production teams to identify areas for process enhancement.
- Utilized inspection tools and software to accurately assess product quality.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
Waitress
Cracker Barrel
San Antonio, TX
11.2019 - 05.2021
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new staff on menu items and restaurant procedures to enhance team efficiency.
- Handled cash transactions accurately while balancing registers at shift end.
- Collaborated with kitchen staff to ensure accurate order preparation and special requests fulfillment.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Recommended menu items based on customer preferences, enhancing dining experience through personalized service.
Education
High School Diploma -
Judson Highschool
Converse, TX04-2022
Skills
- Cleaning techniques
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Responsible and dependable
- Team collaboration
- Cleaning and sanitizing
- Excellent communication skills
- Strong work ethic
Timeline
Maintenance Custodian
Kickapoo Traditional Tribe Of Texas
03.2025 - 09.2025
Hotel Receptionist
Kickapoo Lucky Eagle Casino Hotel
08.2024 - 11.2024
Overnight Stocker
Walmart
01.2023 - 08.2023
AR Inspector
Vision Works Corp
06.2022 - 12.2022
Waitress
Cracker Barrel
11.2019 - 05.2021
High School Diploma -
Judson Highschool