Julia Walls
Small Business Owner/Freelancer
Pryor,Oklahoma
Summary
A dynamic and results-driven professional with a proven track record of exceeding expectations in various industries. Possessing a unique blend of creativity, strategic thinking, and strong leadership skills, I am dedicated to delivering exceptional results and driving business growth. With a passion for innovation and a relentless drive for success, I thrive in fast-paced environments and excel at fostering strong relationships with clients, colleagues, and stakeholders. My commitment to excellence, coupled with my ability to adapt to new challenges, makes me a valuable asset to any organization.
Overview
15
15
years of professional experience
20
20
Certification
Work History
General Manager/CEO
The Payment Plan Handyman
07.2019 - Current
- Founder and CEO of a highly innovative and successful new business venture which grew over 200% in less then 2 years.
- Pioneered a new business idea focused on customers living on a fixed or limited income which offers different affordable payment options to receive full services.
- Developed and implemented innovative strategies to promote profitablity and company growth with 5 to 20 new customers receiving our handyman services each month.
- Promoted business on over 5 major social media and search engine platforms to maximize brand identity and generate new clientele and revenue
- Demonstrated exceptional leadership skills in building and scaling the business to achieve rapid growth and profitability with no less then 5 new customers a month.
- Proven track record of effectively managing all aspects of operations, including sales, marketing, customer relations, and support.
- Strong ability to identify market trends and capitalize on opportunities for expansion and diversification.
- Trained, motivated, and guided business team of 5 employees by establishing a clear and coherent vision for our handyman business operations
- Catapulted business to top result spot on Google search engine over all Mayes County Oklahoma and surrounding areas by executing new marketing strategies within the first 05 months of opening
- Created and operate our own business website, Google Analytics, and SEO as well as handle all customer support and issues.
Business Advertising Graphic Content Design
Freelancer
12.2017 - Current
- Created and maintain 3 company websites as well as my personal website and websites traffic.
- Selected colors and themes while adding functionality to create new merchandise designs for 3 companies and our own business.
- Maintain and oversee the major social media accounts and business email accounts for 4 companies not including my own business accounts.
- Designed and created the graphic material used on flyers, brochures, business cards, to advertise services offered for over 10 different companies.
- Offer my services as an assistant to online and physical business companies
- Proficienct in Adobe, Office365, and other design outlets.
- Built and customized online websites and stores from the ground up.
- Designed logos and brand identities for over 10 companies.
Customer Service Specialist
The Payment Plan Handyman
05.2016 - Current
- Strong communication skills, both written and, with the ability effectively address customer inquiries and resolve issues
- Experienced in handling a high volume of customer interactions in a fast-paced environment
- Skilled at building and maintaining strong relationships with customers to ensure repeat business and positive word-of-mouth referrals
- Proficient in using customer service software and systems to efficiently manage customer interactions and feedback.
- Committed to continuous learning and professional development to stay on industry trends and best practices in customer support.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions
- Developed strong customer relationships to encourage repeat business
- Maintained a high level of professionalism while interacting with customers via phone, online, and email.
- Answered 25+ daily inbound calls, chats and emails to facilitate customer service problems and issues
- Used proven techniques to de-escalate angry customers during telephone interactions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma - General Studies
Pryor High School
Pryor Creek, OklahomaBachelor Of Applied Science - Criminal Justice
Purdue University
West Lafayette, INSkills
- Problem Resolution and Abilities
- Conflict Mediation
- Adaptive Team Player
- Microsoft Office Expertise
- Empathizing
- Loss Prevention
- Communication Skills
- Calm Under Pressure
- Accountability and Responsible
- Flexible and Adaptability
- Decision Making
- Self-Motivation
Certification
- Notary Public, October 2021, October 2025
- Business Models in Strategic Management, November 2023
- Customer Service Foundations, January 2023
- Crimes of the Powerful, November 2023
- Professional in Human Resources (PHR), September 2022
- Finding a Remote Job, September 2022
- Ask for the rest if needed.
Timeline
General Manager/CEO
The Payment Plan Handyman
07.2019 - Current
Business Advertising Graphic Content Design
Freelancer
12.2017 - Current
Customer Service Specialist
The Payment Plan Handyman
05.2016 - Current
High School Diploma - General Studies
Pryor High School
Bachelor Of Applied Science - Criminal Justice
Purdue University
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