Julia Agnew
Rock Hill,SC
Summary
I am looking to obtain a challenging position where I can utilize my interpersonal skills, compassion for others, and technical abilities in software and applications. My goals include improving the quality of life for patients and their families as well as the quality of the work environment. I am a highly-motivated employee, eager to take on new challenges where I can easily adapt to any work environment.
Overview
10
10
years of professional experience
Work History
Technical Writer
Alpine Intel
Charlotte, NC
02.2024 - Current
- Translated complex technical information into clear, concise, and accessible language for non-technical audiences.
- Build and maintain relationships with the assessing technicians.
- Compose final reports based on the assessments and industry best practices.
- Engaged with customer support teams to identify common user issues and reflected solutions in documentation.
- Worked closely with engineering staff to ensure that product documentation was accurate, complete, concise, consistent, up-to-date, usable and accessible.
- Assessed the efficiency of HVAC systems to provide feedback to customers.
- Diagnosed faults in HVAC systems, including refrigerant leaks, electrical issues, and mechanical failures.
- Communicated with clients during service calls for top-quality customer service.
Client Services Manager
MGA Home Healthcare
Charlotte, NC
08.2023 - 01.2024
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
- Resolved scheduling issues and implemented corrective actions to prevent recurrence.
- Obtained and managed data to identify trends and meaningful information for clients.
- Resolved customer inquiries and complaints.
- Worked efficiently with staff to set priorities and goals daily.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Entered information into system to update status reports.
- Answered phones and routed voicemails to respective employees.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of clients and families, promptly and efficiently.
Child Care Provider
Multiple Employers
Charlotte, NC
01.2016 - 08.2023
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Patient Advocate
Carolinas ContinueCare Hospital at Pineville
Pineville, NC
06.2021 - 08.2021
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Assisted patients in selecting appropriate PPE (Personal Protective Equipment) when visiting their loved ones.
- Explained policies, procedures and services to patients related to visitation, during highly restricted times of COVID-19.
- Documented patient visitor encounters in hospital logged system.
- Provided emotional support to patients and their family members during visitation hours.
- Escorted family members, friends, and loved ones in and out of the hospital.
- Worked closely with Case Management Department to maintain the visitor log and scheduling.
Education
Bachelor of Science - Psychology with a Minor in Biological Sciences
Clemson University
Clemson, SC12.2022
Skills
- Behavior Management Techniques
- Recordkeeping
- Time Management
- Proficient with Microsoft: Word, Excel and Powerpoint
- Customer Service
- Reliable & Trustworthy
- Planning & Organizing
- Critical Thinking
- Manage multiple concurrent deadlines
- Exceptional attention to detail
Timeline
Technical Writer
Alpine Intel
02.2024 - Current
Client Services Manager
MGA Home Healthcare
08.2023 - 01.2024
Patient Advocate
Carolinas ContinueCare Hospital at Pineville
06.2021 - 08.2021
Child Care Provider
Multiple Employers
01.2016 - 08.2023
Bachelor of Science - Psychology with a Minor in Biological Sciences
Clemson University