Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julia Alires

Salt Lake City,UT

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Dispatcher Coordinator

Whipple Service Champions
West Valley, UT
09.2024 - Current
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Installed new ductwork according to plans and specifications provided by engineers or contractors.
  • Adhered to standard operating procedures while carrying out tasks associated with the job role.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Investigated and resolved customer and vendor issues to retain business.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

Front Office Clerk

Linos Landscaping
Salt Lake City, UT
02.2018 - Current
  • Assisted other administrative personnel with overflow work including word processing, data entry.
  • Developed strong relationships with customers to ensure repeat business opportunities.
  • Processed cash payments, checks, and credit card transactions accurately.
  • Managed office supplies inventory, ordered new materials as needed.
  • Prepared outgoing mailings on a daily basis using postage meter machine.
  • Answered incoming calls and transferred them to the correct department or personnel.
  • Maintained filing systems and retrieved documents upon request from staff members.
  • Provided excellent customer service to ensure customer satisfaction.
  • Reviewed accounts receivable aging reports for accuracy of invoices billed to customers.
  • Collected copays and account balance payments and updated account records.
  • Welcomed large volume of guests and improved overall customer service.

Late Collections Customer Service Representative

Select Portfolio Servicing
West Valley City, Utah
11.2023 - 08.2025
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Implemented innovative methods for streamlining the customer service process.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Surgery Coordinator

Zimmer Biomet
Sandy, UT
11.2022 - 10.2023
  • Assisted surgeons during surgeries by providing instruments or materials when requested.
  • Participated in continuing education courses related to surgical coordination techniques.
  • Ordered supplies and equipment needed for surgical procedures.
  • Compiled monthly statistics related to number of surgeries performed at the facility.
  • Created detailed reports on patient outcomes after surgery using data collected from medical records.
  • Communicated effectively with patients to answer questions about their treatment plans and upcoming surgeries.
  • Facilitated communication between surgeons and other healthcare professionals involved in a patient's care plan.
  • Performed administrative tasks such as filing documents, answering phones, responding to emails.
  • Monitored inventory levels of medical supplies used in the operating room setting.
  • Coordinated with surgeons, anesthesiologists, nurses, and other medical staff to ensure the smooth running of surgical operations.
  • Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
  • Assessed potential risks associated with each surgical procedure before it was scheduled.
  • Reviewed patient charts prior to surgery date to ensure accuracy of data entered into system.
  • Provided post-operative care instructions to patients prior to discharge from hospital or clinic setting.
  • Organized meetings among OR personnel to discuss changes in protocols or safety issues.
  • Collaborated with insurance companies to verify coverage for surgical procedures.
  • Managed schedules for multiple surgeons within the same facility.
  • Ensured that all OR personnel followed proper safety protocols while performing surgeries.

Manager

Cricket Wireless
West Jordan, UT
06.2017 - 11.2018
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted performance reviews for team members.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Ensured compliance with industry regulations and company policies.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Education

High School Diploma -

South Pointe
Sandy, UT
05-2017

Skills

  • Paperwork Processing
  • Scheduling
  • Account updating
  • Data Entry
  • Inbound and Outbound Calling
  • Complaint resolution
  • Call Management
  • Information Security
  • Data Collection
  • Appointment Scheduling
  • Product Knowledge
  • Payment Processing
  • Documentation
  • Complaint Handling
  • Positive and professional
  • Customer consulting
  • Technical Support
  • Researching
  • Filing
  • Sales expertise
  • Caller Assistance
  • Spanish translation
  • Customer Support
  • Issue Research
  • Payment Collection
  • Refund Processing
  • Call Center Operations
  • Records Review

Languages

  • Spanish ( FLUENT )
  • English ( FLUENT )

Timeline

Dispatcher Coordinator

Whipple Service Champions
09.2024 - Current

Late Collections Customer Service Representative

Select Portfolio Servicing
11.2023 - 08.2025

Surgery Coordinator

Zimmer Biomet
11.2022 - 10.2023

Front Office Clerk

Linos Landscaping
02.2018 - Current

Manager

Cricket Wireless
06.2017 - 11.2018

High School Diploma -

South Pointe

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