Summary
Overview
Work History
Education
Skills
Timeline
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JULIA ALLEN

East Helena

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Mail Carrier

USPS
07.2024 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.

Afterschool Program Site Coordinator

East Helena Public Schools
09.2023 - 06.2024
  • Coordinated workflow for 3 on-site employees
  • Identified special considerations and worked with site staff to coordinate details.
  • Maintained excellent relations with site staff and case managers.

Tax Collector

State Of Montana
10.2022 - 09.2023
  • Obtained debt settlements through payment negotiations, wage garnishments and property seizures.
  • Resolved problems by actively pursuing communication and collaboration with taxpayers and duly appointed representatives.
  • Handled taxation fairly, using accurate knowledge of current tax codes and accounting procedures to make correct liability assessments.

Mail Processing Specialist

Opportunity Bank of Montana
01.2022 - 10.2022
  • Created and maintained mailing several vendor relationships and mailing supply inventory
  • Provide excellent customer service to meet quality standards of service and customer satisfaction
  • Collected and analyzed data to assess metrics and draw reasoned insights.
  • Assist with other general office and light accounting with the VP executive assistant with maintaining databases with current and accurate information
  • Identified opportunities to simplify strategies, improve processes and correct negative business situations.

City Mail Carrier

USPS
01.2021 - 12.2021
  • Sorted and arranged mail pieces in delivery sequence for assigned route.
  • Prepared mail for forwarding and maintained change-of-address records.
  • Documented, protected and turned in money and receipts collected along route.

Lead Barista/Supervisor

Copper Creek Coffee
12.2019 - 01.2021
  • Conduct interview for hiring and trained new staff.
  • Promoting and recommending menu via social media
  • Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
  • Evaluating and modifying processes to improve efficiency and quality of service

Education

High School Diploma -

Choteau High School
Choteau, MT
05.2017

Skills

  • Customer Service
  • Microsoft Office
  • Strategic Planning
  • Conflict Resolution
  • Safety awareness
  • Weather tolerance
  • Documentation & recordkeeping
  • Interpersonal communication
  • Cultural awareness
  • Teamwork and collaboration

Timeline

Mail Carrier

USPS
07.2024 - Current

Afterschool Program Site Coordinator

East Helena Public Schools
09.2023 - 06.2024

Tax Collector

State Of Montana
10.2022 - 09.2023

Mail Processing Specialist

Opportunity Bank of Montana
01.2022 - 10.2022

City Mail Carrier

USPS
01.2021 - 12.2021

Lead Barista/Supervisor

Copper Creek Coffee
12.2019 - 01.2021

High School Diploma -

Choteau High School

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JULIA ALLEN