Julia Amann
Elk Grove,California
Summary
Experienced healthcare industry professional with a deep understanding of healthcare systems and policies. Committed to optimizing operational efficiency and elevating patient care. Known for fostering positive relationships with clients and being a dependable team player. Driven to uphold exceptional levels of customer satisfaction while making valuable contributions to company success.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
AdaptHealth
03.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients in understanding insurance coverage for durable medical equipment purchases, resulting in increased accessibility to necessary items.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Operations Support Specialist
ATI Physical Therapy
05.2021 - 03.2022
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
Youth Soccer Coach
Ayses Soccer Club
05.2021 - 02.2022
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- Provided constructive feedback to players on their performance, focusing on areas for improvement while also acknowledging strengths and progress made.
- Streamlined practice schedules and drills for increased efficiency in skill development and time management.
Medical Scribe
ScribeAmerica
08.2019 - 01.2020
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
Education
MASTER OF HEALTHCARE ADMINISTRATION - ORGANIZATIONAL LEADERSHIP
Colorado State University Global Campus
Aurora, CO12-2023
BACHELOR OF APPLIED ARTS AND SCIENCES - GENERAL STUDIES
Midwestern State University
Wichita Falls, TX12.2021
Skills
- Organization and efficiency
- Customer service
- Data entry
- Working collaboratively
- HIPAA compliance
- Electronic health records management
Timeline
Customer Service Specialist
AdaptHealth
03.2022 - Current
Operations Support Specialist
ATI Physical Therapy
05.2021 - 03.2022
Youth Soccer Coach
Ayses Soccer Club
05.2021 - 02.2022
Medical Scribe
ScribeAmerica
08.2019 - 01.2020
MASTER OF HEALTHCARE ADMINISTRATION - ORGANIZATIONAL LEADERSHIP
Colorado State University Global Campus
BACHELOR OF APPLIED ARTS AND SCIENCES - GENERAL STUDIES
Midwestern State University
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