Julia A. Mulkey
Billings,MT
Summary
Billing and accounts receivable professional with strong expertise in financial transactions, invoicing, and payment processing. Adept at collaborating with teams to meet targets and adapt to changing needs. Skilled in using financial software, reconciling accounts, and resolving discrepancies. Reliable and results-driven with focus on accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
AR Billing Specialist
Minnesota Eye Consultants
10.2022 - Current
- Enhanced billing accuracy by diligently reviewing and correcting discrepancies in patient accounts.
- Ensured compliance with all relevant regulations and industry standards by staying current on updates and changes in medical coding guidelines.
- Collaborated with the coding department to ensure accurate charge capture for all services rendered, minimizing claim denials due to coding errors.
- Identified trends in billing issues by analyzing claim denials and implementing corrective actions to prevent future occurrences.
- Maintained strong relationships with insurance providers through effective communication to ensure timely reimbursement for services rendered.
- Provided exceptional customer service when addressing inquiries from patients regarding billing questions or concerns, fostering trust and satisfaction.
- Improved cash flow, consistently monitoring and resolving outstanding accounts receivable balances.
- Electronic/Manual payment posting and balancing batches.
Billing/Coding Specialist
The Foot Care Center
09.2021 - 10.2022
- Reduced claim denials by meticulously reviewing medical records for accurate coding and documentation.
- Communicated patient financial responsibility based on insurance prior authorizations.
- Conducted regular audits of billed services, identifying inconsistencies or discrepancies that required corrective action.
- Assisted in revenue recovery efforts by diligently following up on outstanding accounts receivable balances from insurance carriers and patients alike.
- Actively participated in departmental meetings, sharing knowledge on emerging trends in the field of medical billing and coding practices.
Podiatric Medical Assistant
The Foot Care Center
12.2020 - 10.2022
- Enhanced patient care by assisting podiatrists with examinations, minor surgeries, and various treatments.
- Fostered a welcoming atmosphere for patients by addressing their concerns, answering questions, and providing reassurance during appointments.
- Assisted in the reduction of wait times by efficiently scheduling appointments and managing patient flow within the clinic.
- Strengthened relationships with referring providers through prompt communication regarding patient updates or pertinent information sharing.
- Boosted patient satisfaction through effective communication and education on treatment plans and post-operative care instructions.
- Streamlined administrative tasks such as maintaining patient records, billing, insurance processing, and coordinating referrals to other healthcare providers.
- Ensured a sterile environment by properly preparing examination rooms before each appointment and following strict sanitation protocols.
Tanning Consultant
Sun Haven Tanning
09.2018 - 12.2020
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Maintained a clean and stocked front counter area.
Certified Nursing Assistant
A Plus Health Care
12.2019 - 05.2020
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
No degree - Radiologic Technology, Billing and Coding
Montana State University
04.2021
High School Diploma - undefined
Billings West High School
Billings, MTSkills
- Accounts Receivable
- Problem-Solving
- Dispute Resolution
- Time management
- Patient Communication
- Attention to detail
- Payment posting
- Multitasking
- Teamwork and Collaboration
- Reliability
- Billing software
- Month-end closing
- AR aging reports
Timeline
AR Billing Specialist
Minnesota Eye Consultants
10.2022 - Current
Billing/Coding Specialist
The Foot Care Center
09.2021 - 10.2022
Podiatric Medical Assistant
The Foot Care Center
12.2020 - 10.2022
Certified Nursing Assistant
A Plus Health Care
12.2019 - 05.2020
Tanning Consultant
Sun Haven Tanning
09.2018 - 12.2020
High School Diploma - undefined
Billings West High School
No degree - Radiologic Technology, Billing and Coding
Montana State University