Julia Anderson
Royal Palm Beach,FL
Summary
Accomplished Team Supervisor at Wawa, adept in fostering strong customer relationships and resolving conflicts, enhancing team productivity by 20%. Skilled in cash handling and staff training, my leadership has consistently driven professional growth and development. Leveraging effective leadership and problem-solving, I excel in achieving and surpassing performance goals.
Overview
11
11
years of professional experience
Work History
Team Supervisor
Wawa
02.2017 - Current
- Facilitated strong relationships between our team and customers.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
Lead Associate
Concord Pets Food and Supplies
01.2014 - 08.2016
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Built strong relationships with customers through positive attitude and attentive response.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Assisted with new hire processing and existing training programs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
High School Diploma -
Glasgow High School
Newark, Florida06.2016
Skills
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Complaint Handling
- Staff Training
- Motivational Skills
- Coaching and Mentoring
- Attention to Detail
Timeline
Team Supervisor
Wawa
02.2017 - Current
Lead Associate
Concord Pets Food and Supplies
01.2014 - 08.2016
High School Diploma -
Glasgow High School