Summary
Overview
Work History
Education
Skills
References
Timeline
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Julia Ann Brown

Daly City,CA

Summary

A highly motivated and client-focused professional with extensive experience in delivering exceptional customer service in both in-person and remote settings. Adept at utilizing a variety of customer service platforms, managing client interactions, and providing personalized solutions to enhance customer satisfaction and loyalty. Seeking a remote customer service role to leverage my expertise and contribute to a company’s success while fostering growth and excellence in service delivery.

Overview

10
10
years of professional experience

Work History

Inside Sales Specialist

Luxy Hair
10.2024 - Current
  • Conducted online consultations, assisting clients in selecting suitable products to achieve desired results, demonstrating proficiency in color matching and application guidance
  • Resolved customer inquiries and managed tickets through the Humankind platform, showcasing strong problem-solving skills and expertise in customer service tools
  • Utilized Shopify to oversee and resolve customer orders, ensuring accuracy and prompt resolution of issues

Executive Assistant

Park Meds
03.2024 - 11.2024
  • Advised potential clients on medspa services, tailoring recommendations to their needs
  • Managed customer tickets using Hubspot and conducted meetings via Zoom, showcasing organizational and communication skills
  • Contributed feedback on company projects to enhance customer satisfaction and operational efficiency

Color Crew (Customer Care)

Madison Reed
05.2020 - 08.2022
  • Guided clients through product selection and application during online consultations, ensuring safety and optimal results
  • Maintained a 90%+ quality assurance score and received quarterly awards for best-in-class customer service
  • Handled order tracking, subscription management, and account modifications via in-house software, demonstrating e-commerce proficiency
  • Resolved customer inquiries using Zendesk, showcasing adaptability and a customer-first mindset

Receptionist

UK Hair
Burlingame, USA
02.2015 - 12.2017
  • Warmly greeted clients, managed appointment scheduling, and addressed inquiries with professionalism and efficiency
  • Maintained a clean and organized workspace, ensuring a welcoming environment for clients
  • Supported team projects, contributing to seamless operations and enhanced customer experiences

Education

Cosmetology -

San Francisco Institute of Esthetics and Cosmetology
San Francisco, CA
08.2016

Skills

  • Customer Service Excellence
  • Time Management
  • Communication and Interpersonal Skills
  • Problem-Solving and Adaptability
  • Proficiency in CRM Software (Zendesk, Hubspot, Humankind)
  • E-commerce Platforms (Shopify)
  • Collaboration Tools (Slack, Microsoft Teams, Zoom, Google Suite)

References

Available Upon Request

Timeline

Inside Sales Specialist

Luxy Hair
10.2024 - Current

Executive Assistant

Park Meds
03.2024 - 11.2024

Color Crew (Customer Care)

Madison Reed
05.2020 - 08.2022

Receptionist

UK Hair
02.2015 - 12.2017

Cosmetology -

San Francisco Institute of Esthetics and Cosmetology

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Julia Ann Brown