Summary
Overview
Work History
Education
Skills
Timeline

Julia Atopley

Owings Mills,MD

Summary

Well-qualified human resources professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

Human Resources Manager

Chick-fil-A
09.2022 - Current
  • Maintain company compliance with local, state, and federal laws, in addition to establish organizational standards.
  • Coordinate employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Maintain payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
  • Motivate employees through special events, incentive programs, and constructive feedback.
  • Implemented performance review system and motivational strategies to elevate HR team results that also increased employee retention rate by 33% within the first 4 months of employment.
  • Work with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management which resulted in new comprehensive process for new hires and optimized onboarding effectiveness.
  • Manage over 50 employees
  • Evaluate, discover and resolve complex employee issues that affect management and business decisions.
  • Recruit top talent to maximize profitability.
  • Structure compensation and benefits according to market conditions and budget demands.
  • Create and implement forward-thinking initiatives to improve employee engagement.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Lead and direct team members on effective methods, operations, and procedures.
  • Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
  • Monitor inventory of supplies and purchase orders to maintain adequate stock levels.
  • Oversee front of house personnel to maintain adequate staffing and minimize overtime.
  • Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Develop unique events and special promotions to drive sales.
  • Help new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Trained new hires in technology required to access company systems and complete job tasks.
  • Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
  • Assisted with writing job postings and job descriptions for boards.

Onboarding Specialist

Seasons Hospice
01.2021 - 09.2022
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Trained new hires in technology required to access company systems and complete job tasks.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Developed and updated onboarding materials, keeping pace with changes to market place and company.
  • Completed required criminal, credit, or drug tests for new hires.
  • Led professional and thorough orientation sessions, introducing new hires to key company information.
  • Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
  • Wrote surveys, course material and handbooks for different onboarding needs.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Assisted with writing job postings and job descriptions for boards.

Human Resources Coordinator

University Of Maryland Medical System
03.2019 - 01.2021
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Recruited top talent to maximize profitability.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • · Administered Tuition Reimbursement program, Continuing Education program, Dependent Tuition program and School of Nursing program for over 5,000 employees

Human Resources Coordinator

Girl Scout Council Of D.C.
07.2017 - 03.2019
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Developed and administered internal surveys to evaluate employee satisfaction.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Coordinated technical training and personal development classes for staff members.
  • Recruited top talent to maximize profitability using my training in motivational based interviewing.

Human Resources Assistant

FedEx Smart Post
12.2016 - 06.2017
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Participated in recruitment and selection process for new hires.
  • Updated and maintained employee attendance records.

Relationship Banker

Bank Of America
07.2016 - 12.2016
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Presented new and additional products and services to existing customers.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Greeted customers and delivered information about new account processes.

Senior Financial Services Representative

Bank Of America
08.2014 - 07.2016
  • Analyzed member's current and future financial needs, producing beneficial product recommendations.
  • Verified effective use of referrals across organization for new business development.
  • Supervised 4 front line associates modeling cross-sell opportunities and engagement strategies.
  • Gathered member information and discussed appropriateness of plan and investment opportunities.
  • Advised clients on favorable investment opportunities to meet established financial goals.

Education

Bachelor of Science - Business Administration And Management

Bowie State University, Bowie, MD
05.2024

Skills

  • Training Needs Analysis
  • Recruitment Strategies
  • Advising Department Managers
  • Employee Engagement Strategies
  • Personnel Information Systems
  • Operational Efficiency
  • New Employee Orientation
  • Regulatory Compliance
  • Training and Development
  • Employee Feedback and Recognition
  • Grievance Handling and Redressal

Timeline

Human Resources Manager - Chick-fil-A
09.2022 - Current
Onboarding Specialist - Seasons Hospice
01.2021 - 09.2022
Human Resources Coordinator - University Of Maryland Medical System
03.2019 - 01.2021
Human Resources Coordinator - Girl Scout Council Of D.C.
07.2017 - 03.2019
Human Resources Assistant - FedEx Smart Post
12.2016 - 06.2017
Relationship Banker - Bank Of America
07.2016 - 12.2016
Senior Financial Services Representative - Bank Of America
08.2014 - 07.2016
Bowie State University - Bachelor of Science, Business Administration And Management

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Julia Atopley