Julia Auer
Kalamazoo,MI
Summary
Dynamic professional with a proven track record at Total Spectrum Care, excelling in behavior intervention and team collaboration. Leveraged strong communication skills and data tracking to enhance client outcomes and foster independence. Demonstrated expertise in customer service and problem-solving, achieving significant improvements in client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Behavior Technician
Total Spectrum Care
Portage, MI
01.2023 - 06.2024
- Implemented behavior intervention programs developed by a BCBA (Board Certified Behavior Analyst), targeting the reduction of challenging behaviors, and promoting functional life skills.
- Supported individuals in learning essential self-care tasks, including dressing, grooming, feeding, and other basic needs, using evidence-based strategies to foster independence, and improve overall quality of life.
- Collaborated closely with a multidisciplinary team to track progress, adjust programs, and ensure consistent implementation across settings.
Customer Service Representative
Home Depot
Portage, MI
11.2020 - 01.2023
- Provided exceptional customer service in a fast-paced retail environment at Home Depot, assisting customers with product inquiries, troubleshooting, and purchase decisions. Delivered personalized recommendations and solutions to meet customer needs, while maintaining a positive, professional attitude.
- Processed transactions accurately, handled returns, and managed product inventory to ensure a smooth and efficient store experience. Collaborated with team members to ensure high store presentation standards and customer satisfaction.
- Demonstrated strong communication and problem-solving skills to resolve customer concerns and enhance their shopping experience.
Daycare Worker
Gilden Woods Early Care And Preschool
Grand Ledge, MI
09.2019 - 07.2020
- Cared for and supported the development of young children in a daycare setting, fostering a safe, nurturing, and educational environment. Assisted in planning and implementing age-appropriate activities to promote social, emotional, cognitive, and physical development.
- Ensured the well-being and safety of children by maintaining a clean, organized, and secure space. Collaborated with team members to create individualized care plans, communicate with parents, and address specific needs.
- Demonstrated patience, strong communication skills, and a genuine passion for early childhood education.
Education
Bachelor of Science - General Psychology
Western Michigan University
Kalamazoo, MI12-2024
Bachelor of Science - General Psychology
Lansing Community College
Lansing, MISkills
- Behavior intervention
- Team collaboration
- Communication skills
- Data tracking
- Activity planning
- Problem solving
- Customer service
- Task analysis and chaining
References
References available upon request.
Timeline
Behavior Technician
Total Spectrum Care
01.2023 - 06.2024
Customer Service Representative
Home Depot
11.2020 - 01.2023
Daycare Worker
Gilden Woods Early Care And Preschool
09.2019 - 07.2020
Bachelor of Science - General Psychology
Western Michigan University
Bachelor of Science - General Psychology
Lansing Community College
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