Julia Ballard

Responsible for the daily operations of the call center such as: attendance, adherence, scheduling, escalations, systems issues, recording, participant lists and screening lists

• Works effectively and efficiently in fast-paced team environment to increase revenue and overall metrics
• Defined strategies and created plan to achieve ambitious operational objectives.
• Created agendas and communication materials for team meetings.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Created new programs resulting in increased productivity and customer satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Improved operations by working with team members and customers to find workable solutions.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Handled delegated tasks.
• Collaborated with others to discuss new promotional opportunities.
• Performed site evaluations, customer surveys and team audits.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Recognized by management for providing exceptional customer service.
• Answered numerous calls per shift to assist with customer questions and concerns.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Demonstrated creativity and resourcefulness through development of innovative solutions.
• Volunteered at local community organizations, providing assistance with day-to-day operations.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed strong communication and organizational skills through working on group projects.
• Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
• Proven ability to develop and implement creative solutions to complex problems.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• Learned and adapted quickly to new technology and software applications.
• Paid attention to detail while completing assignments.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Organized and detail-oriented with strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines.
• Gained strong leadership skills by managing projects from start to finish.
• Worked well in team setting, providing support and guidance.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
• Utilized computer system to track coatroom tickets and keep accurate track of coats and jackets
• Collaborated with management team, promoting efficient and effective coatroom operation
• Processed payments from guests for coatroom services
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
• Processed payments and provided receipts to establish proof of transaction
• Responded to customer requests efficiently and with knowledgeable assistance
• Handled customer complaints in a professional and courteous manner
• Determined customer needs by asking relevant questions and listening actively to responses

• Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
• Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
• Planned and prepared meals meeting patients' nutritional requirements.
• Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
• Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
• Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
• Monitored, measured and documented patients' vital signs in EMR system.
• Assisted nursing staff with diverse care needs of ambulatory patients.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Restocked unit frequently with necessary medical supplies.
• Supported healthy patient skin with bedside baths, wound care and integrity checks.
• Performed minor housekeeping tasks to keep patient areas clean and sanitized.
• Recorded patient conditions and vital signs before and after medical operations.
• Monitored patient therapy responses, reporting concerns to supervisor.
• Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
• Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
• Prepared patient chart for admission and compiled appropriate paperwork.
• Initiated treatment following prescribed orders.
• Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
• Delivered outstanding patient care based on physical, psychological, educational and related criteria.
• Notified senior staff of patient emergencies to optimize outcomes.
• Supported needs of 5+ residents under long-term care
• Delivered high-quality care to 5 patients in hospital facility
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
• Used principles of growth and development to provide age-specific treatment and care
• Delivered high-quality care to ambulatory patients in hospital facility
• Delivered high-quality care to wheel chair bound patients in hospital facility