Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Julia Balthazor

Julia Balthazor

Lincoln,Ne

Summary

Dynamic Shift Manager at 7 Brew Coffee with a proven track record in employee training and customer service excellence. Skilled in decision-making and mentoring, I enhanced team performance and effectively resolved escalated issues, ensuring a cohesive and high-performing work environment. Committed to upholding company standards while fostering a positive customer experience.Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Overview

3
3
years of professional experience

Work History

Shift Manager

7 Brew Coffee
09.2023 - 08.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Exercised composure under pressure and in escalated customer service scenarios.

Snack Bar Attendant

Scottsbluffcountryclub
05.2024 - 08.2024
  • Monitored inventory and notified management of deficiencies or shortages.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Delivered exceptional customer service by attending to individual needs and preferences.
  • Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
  • Provided support during special events, ensuring seamless execution of catering services as needed.
  • Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
  • Consistently exceeded performance goals through effective time management skills, prioritizing tasks based on urgency.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Daycare Assistant

Kids First Day Care
05.2022 - 05.2023
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
  • Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
  • Implemented emergency procedures when necessary to maintain the safety of all participants within the daycare setting.
  • Addressed behavioral concerns promptly by working closely with lead teachers and parents to implement corrective actions.

Education

Associate of Arts - Marketing Management/ Marketing Social Media

Southeast Community College
Lincoln, Nebraska, NE
12-2025

High School Diploma -

Scottsbluff HighSchool
Scottsbluff, NE
05-2023

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Handling customer complaints
  • Mentoring and coaching
  • Team development
  • Shift leadership
  • Customer service

Accomplishments

  • Supervised a team of 60 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Full Professional

Timeline

Snack Bar Attendant

Scottsbluffcountryclub
05.2024 - 08.2024

Shift Manager

7 Brew Coffee
09.2023 - 08.2025

Daycare Assistant

Kids First Day Care
05.2022 - 05.2023

Associate of Arts - Marketing Management/ Marketing Social Media

Southeast Community College

High School Diploma -

Scottsbluff HighSchool

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