Julia Bashak
Roxbury,CT
Summary
A highly motivated and dedicated individual actively seeking employment opportunities. Known for strong leadership skills, positive attitude, and a friendly approachable demeanor. Committed to delivering exceptional service and creating a positive experience for individual. Demonstrates enthusiasm, reliability, and a strong work ethic in every task.
Overview
7
7
years of professional experience
Work History
Customer Service Professional/Assistant Manager
Market Hospitality Group
01.2022 - Current
- Built excellent rapport with guests ensuring their return.
- Supported event coordination by assisting with setup, guest interactions, and follow-up.
- Handled customer inquiries efficiently, resolving issues promptly to maintain service quality.
- Established sales knowledge and was able to grow sales for the company.
- Provided exceptional customer service in a high-volume environment to ensure guest satisfaction.
- Kept track of weekly bookkeeping and inventory in multiple locations.
- Trained new staff members on customer service protocols and operational procedures for consistency.
- Collaborated with team members to streamline processes and improve overall service delivery.
Customer Service Professional/ Assistant Manager
Lucas Hospitality Group
01.2019 - 01.2022
- Supervised and trained staff to top quality to ensure customer satisfaction.
- Daily financial bookkeeping along with inventory to make team was always prepared.
- Worked with local companies to provide high-quality materials and build positive rapport with the community.
- Having the privilege to delegate to staff what needs to be done to achieve constant 4-star ratings and reviews.
- Worked with multiple operating systems.
- Working in a fast paced environment but taking the time to ensure every guests needs were exceeded
- Able to handle multiple last minute challenges with ease.
Education
BA - Business Administration
Southern New Hampshire University
06-2026
High School Diploma -
Newtown High School
Newtown, CT01-2019
Skills
- Proficient in Microsoft applications
- Detailed Oriented and Organized
- Customer service excellence
- Effective team leadership
- Customer Engagement
Timeline
Customer Service Professional/Assistant Manager
Market Hospitality Group
01.2022 - Current
Customer Service Professional/ Assistant Manager
Lucas Hospitality Group
01.2019 - 01.2022
BA - Business Administration
Southern New Hampshire University
High School Diploma -
Newtown High School