Julia Bellacera
Orlando,FL
Summary
Dynamic and detail-oriented professional with a proven track record at The White Agency, excelling in customer relations and administrative support. Adept at problem-solving and organization, I effectively managed client accounts and streamlined office operations, ensuring high-quality service and satisfaction. Proficient in Microsoft Office Suite and committed to fostering teamwork.
Overview
6
6
years of professional experience
Work History
Customer Service Representative / Executive Assistant
The White Agency
05.2024 - Current
- Served as primary contact for clients, assisting with policy updates, billing, claims, and inquiries.
- Provided administrative support, managing calendars, scheduling appointments, and organizing client documentation.
- Prepared reports and maintained accurate databases while processing payments.
- Coordinated with internal teams and external partners to resolve client issues efficiently.
- Drafted correspondence and organized files to support streamlined office operations.
- Managed customer accounts and processed orders efficiently.
Resident Caregiver
Encore at Avalon Park
07.2021 - 08.2024
- Supported residents in long-term care and retirement facilities with activities of daily living.
- Assisted with meal service, feeding, ambulation, turning, and positioning of patients.
- Responded promptly to call lights, ensuring residents' safety, comfort, and well-being.
- Documented observations and communicated patient concerns to nursing supervisors.
- Adhered to policies and procedures to maintain quality care standards.
Shift Manager
Panera Bread, Waterford Lakes
12.2019 - 04.2021
- Led daily operations including opening, mid, and closing shifts.
- Ensured adherence to brand standards, food safety procedures, and company policies.
- Trained new associates, delegated tasks, and promoted a positive team environment.
- Delivered excellent customer service and resolved issues efficiently.
Education
Bachelor of Science - General Health Studies
University of Central Florida
Orlando, FL12.2025
Associate of Arts - General Studies
Valencia College East Campus
Orlando, FL05.2023
Skills
- Attention to detail
- Problem solving
- Flexibility and adaptability
- Teamwork and collaboration
- Organization and time management
- Medical terminology
- Patient care and communication
- Professional telephone demeanor
- Administrative support and office management
- Calendar scheduling and email management
- Data entry & documentation accuracy
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Typing (60 WPM)
- File organization and recordkeeping
- Customer relations and conflict resolution
Timeline
Customer Service Representative / Executive Assistant
The White Agency
05.2024 - Current
Resident Caregiver
Encore at Avalon Park
07.2021 - 08.2024
Shift Manager
Panera Bread, Waterford Lakes
12.2019 - 04.2021
Bachelor of Science - General Health Studies
University of Central Florida
Associate of Arts - General Studies
Valencia College East Campus