Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Julia Bennett

Ames

Summary

Dynamic Assistant Manager with a proven track record at Chick-fil-A, enhancing customer satisfaction and team efficiency. Excelled in operations management and team building, significantly improving service quality. Skilled in staff training and development, fostering a culture of excellence and accountability. Achievements include boosting repeat business and reducing cash discrepancies, demonstrating strong decision-making and customer service capabilities.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Chick-fil-A
05.2024 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Team Leader

Chick-fil-A
04.2022 - 05.2024
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.

Team Member

Chick-fil-A
03.2021 - 04.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.

Education

High School Diploma -

Eden Academy
Ames, IA
03-2024

Skills

  • Time management
  • Operations management
  • Customer service
  • Staff training and development
  • Employee supervision
  • Business administration
  • Project management abilities
  • Decision-making
  • Team building
  • Policy enforcement

Accomplishments

  • Supervised team of 25 staff members.
  • Documented and resolved Incorrect Orders which led to Customer Satisfaction.

Awards

Stars and Stripes Recipient. Organized two community service projects through 130 service hours and managed 75 volunteers. A symbol of service, integrity, and responsibility.


Team member of the year. Goes above and beyond providing consistent exceptional service. Embodies what it means to work at Chick-fil-A.

Timeline

Assistant Manager

Chick-fil-A
05.2024 - Current

Team Leader

Chick-fil-A
04.2022 - 05.2024

Team Member

Chick-fil-A
03.2021 - 04.2022

High School Diploma -

Eden Academy

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Julia Bennett