Julia Berg
Forest Park,IL
Summary
Detail-oriented Data Entry Specialist with 10+ years of experience in customer service and administrative support. Proven ability to manage data efficiently and accurately while maintaining high levels of customer satisfaction. Strong communication, analytical, and organizational skills, with a track record of improving processes and enhancing team performance.
Overview
8
8
years of professional experience
Work History
Luxury Customer Service Team Lead
American Express Platinum Travel
01.2022 - 01.2024
- Managed a team of40+ employees, focusing on training and adherence to company policies
- Collaborated with cross-functional teams to enhance customer experience strategies
- Provided coaching and quality assurance feedback to new team members
- Acted as a resource for representatives, assisting with customer inquiries and best practices
- Remote
Epic Care Coordinator/Customer Care Specialist
Duly Health Care
01.2019 - 01.2022
- Monitored and conveyed critical patient information to healthcare staff, ensuring optimized care delivery
- Resolved escalated clinical inquiries, directing them to appropriate departments when necessary
- Managed a caseload of50-75 customer interactions daily through calls, emails, and faxes
- Ensured compliance with HIPAA policies and departmental procedures
Help Desk Support Technician
Illinois Department of Employment Security
01.2016 - 01.2019
- Provided technical support and troubleshooting for IT-related issues using the ServiceNow ticketing system
- Managed access within Active Directory and created documentation for software installations
- Entered and managed customer and account data, generating daily reports
- Streamlined operational processes, contributing to a25% increase in revenue by prioritizing tasks effectively
Education
Certification - Nursing Assistance
Chicago Community Learning Center
Chicago, ILHigh School Diploma - undefined
Thornridge High School
Dolton, ILSkills
- Data Entry and Management
- Customer Service Expertise
- Performance Evaluation
- Problem Resolution
- Report Preparation
- Team Training and Development
- HIPAA Compliance
- Data Accuracy
- Typing Speed (eg, "70 WPM")
- Attention to Detail
- Database Management
- Microsoft Office Suite (especially Excel and Word)
- Information Retrieval
- Record Keeping
- Data Analysis
- Data Verification
- Customer Service
- Confidentiality
- Time Management
- Organizational Skills
- Problem-Solving
- Multitasking
- Quality Assurance
- Filing Systems
Timeline
Luxury Customer Service Team Lead
American Express Platinum Travel
01.2022 - 01.2024
Epic Care Coordinator/Customer Care Specialist
Duly Health Care
01.2019 - 01.2022
Help Desk Support Technician
Illinois Department of Employment Security
01.2016 - 01.2019
Certification - Nursing Assistance
Chicago Community Learning Center
High School Diploma - undefined
Thornridge High School
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