Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Bernett

Tampa

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rent-2-Own
09.2023 - Current
  • I work in sales. Solicit, and promote using CRM and Facebook. I clean the store and organize the showroom. I work with customers over the phone, text, email and in person on a daily basis. I form bonds and relationships with my customers. I have extensive product knowledge for my customers.

Sales Supervisor/Key Holder

Lacoste
02.2023 - 08.2023
  • I am responsible for opening and closing the store. Counting money up to three times daily. I run day-to-day operations such as: customer service, recovery, restocking, managing employees, cleaning, organizing etc... I have a lot of experience in small and big retail stores. I have three years and counting with management experience. I know how to sell product and make connections with customers. I know the ins and outs of retail.

Cashier Lead

Under Armour, Inc.
08.2019 - 10.2022
  • I started as a sales associate. Some of the things I learned to do starting out there includes: push product to customers, customer service, answering questions about our products (how they work, what certain items were made to do certain things, etc...), online ordering, filling the sales floor from the #1 seller all the way through with the correct product location/size integrity for selling the product, maintaining a neat/organized store, cleaning, detail work (size boards, size stickers, accurate signage), explanation of promotions, customer satisfaction, cashiering, and I also trained new associates on how to run the sales floor with efficacy, accuracy, and also how to do so professionally. When I got promoted I became in charge of: the teammates that were at the registers, numbers (cash, return credits, etc...), communicating goals to the rest of the teammates/managers, getting/having enough product like bags and receipt paper to keep the business in a fast flow, fix computer errors, lead/train people on the register, correct numbers, know the promotions on the sales floor to keep watch of product ringing up correctly or not, keeping it clean/safe, calling for cash pulls thoroughly throughout the day to ensure no theft/robbery, and keeping up with the daily expectations of specific numbers i have to meet everyday. I really enjoy learning new things about running a business, and guiding coworkers to be the best they can be. My district manager gave me a shoutout for having “the fastest line in the mall and being the best Cash Wrap Team” She acknowledged me to the rest of our district for the hard work, accuracy, and outstanding numbers that were being produced. I continue to learn and grow with this company as I am willing to grow and apply these accomplishments to another one.

Associate

Kroger Stores
03.2018 - 10.2019
  • I am in click list, I’m responsible for getting the correct items the customer ordered. I also attend, which is taking the groceries out to the customers vehicles. I run the desk in the back as well which involves organizing which customer gets taken care of first, and to double check the attendant has all of the customers items and to remove unwanted or substitute items. I’ve been sent to the other departments in the store such as, bakery, up front which is cashier and bagging, floral, and produce. In bakery I made cookies, breads, cakes, also packaged them and marked them with labels and prices. Produce I cleaned and stocked fruits and vegetables. Floral I helped people pick flowers and get balloons to match their occasion.

Sales Associate

Kings Island
04.2017 - 12.2017
  • I was in charge of three locations. Two stores and a locker bay. In the stores I ran the cash register, helped customers, cleaned, organized, restocked, folded and did inventory checks. For the lockers I had to help people work them and make sure nothing got stolen or broken into. Explained how to open them and gave recommendations to the guests. I also gave the guests directions and shortcuts to where they wanted to go next.

Associate

McDonald's
06.2016 - 09.2016
  • Cashier, made food and drinks, kept my area clean, ran both the windows in the drive thru.

Education

College - Clinical Psychology

University of Cincinnati-Blue Ash College
Blue Ash, OH
12.2024

High School - undefined

Lakota East High School
05.2019

Skills

  • Cashiering
  • Organizational skills
  • Cash Handling
  • Phone etiquette
  • Stocking
  • Customer Service
  • Communication skills
  • Basic maths
  • Windows
  • Assistant Manager Experience
  • CRM Software
  • Upselling
  • Sales
  • Cleaning Experience
  • Computer Operation
  • POS
  • Typing
  • Computer Skills
  • Packaging
  • Office experience
  • Merchandising
  • Retail Sales
  • Technology sales
  • Math
  • Retail maths
  • Time management
  • Store Management Experience

Certification

  • Driver's License
  • July 2017 to November 2029

Timeline

Customer Service Representative

Rent-2-Own
09.2023 - Current

Sales Supervisor/Key Holder

Lacoste
02.2023 - 08.2023

Cashier Lead

Under Armour, Inc.
08.2019 - 10.2022

Associate

Kroger Stores
03.2018 - 10.2019

Sales Associate

Kings Island
04.2017 - 12.2017

Associate

McDonald's
06.2016 - 09.2016

High School - undefined

Lakota East High School

College - Clinical Psychology

University of Cincinnati-Blue Ash College

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Julia Bernett