Summary
Overview
Work History
Education
Skills
Timeline
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Julia Bernstein

Bethesda,MD

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Real Estate Agent

The Agency RE
09.2019 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advertised client properties through websites, social media, and real estate guides.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Prepared and presented contracts and other legal documents to clients.
  • Generated leads for sales and rental properties through cold calls and referrals.

Cocktail Waitress

Capital Grille
01.2016 - 03.2020
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Increased sales significantly by upselling higher-end products to customers.

Cocktail Waitress

Mastros Restaurants
11.2017 - 02.2020
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Musical Theater

American Musical And Dramatic Academy - New York
New York, NY

Skills

  • Lender Relations
  • House Showings
  • Marketing and Advertising
  • Lead Follow-Up
  • Suggestive Selling
  • Daily Specials Memorization
  • Customer Needs Assessments
  • Guest Relations Management
  • Check Payment Processing
  • Dining Customer Service
  • Special Events
  • Guest Flow
  • Anticipating Guest Needs
  • Attending Multiple Customers
  • Guest Satisfaction
  • Liquor, Beer and Wine Knowledge

Timeline

Real Estate Agent

The Agency RE
09.2019 - Current

Cocktail Waitress

Mastros Restaurants
11.2017 - 02.2020

Cocktail Waitress

Capital Grille
01.2016 - 03.2020

Musical Theater

American Musical And Dramatic Academy - New York

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Julia Bernstein