Julia Bezerra
Jacksonville,FL
Summary
The profound passion for the challenges associated with healthcare governance has excelled the skills and experience managing operations in patient-centric medical offices. Continuously increasing productivity, uplifting highly efficient office staff, and contributing to high-volume medical practices by providing exceptional customer service. Upon education and experience, professional development has allowed the opportunity to advance leadership qualities, communications skills, and inner desire to unravel the depths of the healthcare system.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Baptist Health
04.2024 - Current
- Supporting a busy, high functioning leadership team and includes the ability to organize and schedule meetings, maintain contact lists, produce and distribute memos, letters, etc
- Provides high-level administrative support to five head directors and other committee members
- Liaison to board of directors and internal organization by communicating necessary information; organizes internal relations efforts and manages special projects
- Prepares Word, Excel, PowerPoint presentations, agendas, reports, special projects and other documents in support of objectives for the organization.
Practice Manager
AQUA Dermatology- Intracoastal Dermatology
02.2023 - 03.2024
- Continuously lead, motivated and supported team member to achieve great success within their roles and overall professional development
- Exemplified the importance of adhering to protocol and implemented modifications to ensure policies and procedures were followed appropriately
- Identified operational inefficiencies, consulted with administrative leaders, provided recommendations, and executed strategies to overcome process challenges
- Swiftly and successfully maintained highly operative office systems and ensured effective productivity daily
- Efficiently creating a proactive workspace by anticipating company needs and favorably delivering the mechanisms to achieve desirable outcomes
- Leveraged a developmental approach to managing a team of 25 individuals, collaboratively identifying and implementing training, performance evaluations, and growth opportunities to help further their careers.
Office Manager
Amazing Spine Care
07.2021 - 01.2023
- Managed five offices of 30 or more employees
- Excelled with familiarity and comfort of EHR systems
- Delegated employee schedules and managed daily office operations
- Implemented changes as needed to aid in the completion of new services
- Coordinated interviews and arranged the hiring processes
- Collaborated with third-party marketing committee on the needs, revenues, and successes of the organization
- Monitored regulatory requirements- HIPAA, OSHA, Infection Control, and Patient Safety
- Conducted reports for various organizational informatics, for instance, patient compliance
- Contributed to team efforts to ensure effective workflow and patient satisfaction.
Education
Master of Health Administration -
University of North Florida
Jacksonville05.2024
Bachelor of Health Sciences -
Valdosta State University
Valdosta, GA12.2020
Skills
- Office Administration
- Practice Management
- Data Entry
- Workflow Management
- Technologically Proficient
- Microsoft Office Suite
- Patient/Employee Satisfaction
- Internal Communications
- Healthcare Compliance Understanding
- Process Implementation
Activities
- UAB Case Competition 2024
- Lean Six Sigma Green Belt Certification May 2023
- Case Competition Secretary 2023-2024
- HASA (Health Administration Student Association) 2022-2024
- Ignite Leadership Development 2023-2024
- EPICompliance 2021-2022
- CITI (Research Ethics and Compliance) Spring 2020
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Administrative Assistant
Baptist Health
04.2024 - Current
Practice Manager
AQUA Dermatology- Intracoastal Dermatology
02.2023 - 03.2024
Office Manager
Amazing Spine Care
07.2021 - 01.2023
Master of Health Administration -
University of North Florida
Bachelor of Health Sciences -
Valdosta State University