Julia Biordi

- Greeting and seating guests: Welcomed guests upon arrival, managed the seating chart, and promptly guided them to their tables.

- Conflict resolution: Skillfully handled difficult situations, such as managing guest complaints or addressing seating issues, leading to a resolution that maintains guest satisfaction.

- Team collaboration: Worked effectively with waitstaff, kitchen staff, and management to ensure smooth operation and exceptional service.

- Handling complaints: Listened to guest complaints or issues, and resolved them promptly, or escalated them to management if necessary.

- Enhanced guest experience: Successfully managed guest flow and provided a warm, welcoming atmosphere.

- Communication with guests: Answered customer questions about hours, seating, and menu information.