Julia Bolourforosh

• Collaborate with senior managers in the development of performance goals and long-term operational plans.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity.
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Adhere to the company's policies and standards, and ensure that laws and regulations are being followed.
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Mentored and coached team members to foster productive and engaging work environment.
• Established and monitored quality assurance standards to achieve operational excellence.
• Defined, implemented, and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.

I've held several positions within The United Family starting in 2007 and I've relocated within the company to three different Regions for advancement opportunities. My last position with Market Street was an Asst. Store Director for 7 years in West Texas and in the DFW area.

• Partnered with Store Director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
• Supervised several managers and team members within different store departments.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Conducted inventory analysis to determine optimal stock levels.
• Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Successfully reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.