
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams, while improving processes and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, a talent for spotting areas in need of improvement, and implementing changes with a strategic approach.
Drive aggressive performance improvement initiatives, achieving TAT performance above 97% within two months, and sustaining 98% TAT through year-end 2025.
Establish KPI-driven management rhythms to ensure consistent, measurable operational results.
Direct end-to-end plant operations, including repair, reengineering, testing, quality assurance, logistics, and inventory control for telecom equipment and plug-in cards.
Drive operational excellence across throughput, yield, cycle time, cost, and on-time delivery, consistently meeting or exceeding KPIs.
Lead Lean, Six Sigma, and continuous improvement initiatives to eliminate waste, reduce rework, and improve first-pass yield.
Analyze production data to identify bottlenecks, root causes, and opportunities for automation, or process redesign.
Partner with Quality and Engineering teams to resolve complex technical issues, and prevent recurrence.
Maintain audit readiness and compliance with internal and external requirements.
Build, mentor, and inspire a high-performance team of supervisors, technicians, engineers, and support staff.
Create a culture of accountability, safety, continuous learning, and operational discipline.
Recruit, develop, and retain top technical and operational talent.
Collaborate closely with Engineering, Supply Chain, Quality, Customer Program Managers, and Sales to align operations with customer and business requirements.
Support capacity expansion, new product introductions, and technology upgrades.
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Led cross-functional teams for the successful completion of projects, resulting in increased productivity.
Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Recruited, hired, and trained initial personnel, working to establish key internal functions, and outline the scope of positions for the new organization.
Advanced through multiple roles within The United Family, consistently delivering strong performance and serving as Assistant Store Director for the last seven years with the company.
Streamlined inventory management processes for increased efficiency and reduced waste.
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Supervised over 30 managers and more than 300 team members within different store departments.
Regularly monitored sales data to identify trends, and adjust inventory levels accordingly.
Supervised daily operations by directing customer service, inventory, and sales operations.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Leveraged data and analytics to make informed decisions and drive business improvements.
Collaborated with cross-functional teams to improve the overall customer experience within the company.
Monitored key performance indicators to ensure continuous improvement in service quality.
Conducted regular performance evaluations, identifying areas for improvement, and implementing necessary changes.
Retail Management Certificate- 2020
Store Leadership Development Program- 2019